Patricia Hudson
Independence,MO
Summary
Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth
Overview
5
5
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Merriam, KS
06.2022 - 12.2023
- Developed and implemented operational procedures to ensure efficient workflow.
- Assisted in the recruitment, training, and evaluation of personnel.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Maintained accurate records of financial transactions and employee data.
- Provided guidance and support to team members in order to meet project deadlines.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Performed routine inspections of equipment, supplies, inventory., as needed.
- Ensured that all operational tasks were completed within established timeframes.
- Reviewed existing systems and identified areas where improvements could be made.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
Assistant Operations Manager
Dollar Tree
Lees Summit, MO
09.2018 - 06.2022
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Conducted regular safety audits to ensure compliance with occupational health standards.
- Resolved customer complaints in a timely and professional manner.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
- Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
Education
Master of Science - Counseling Psychology
University of Phoenix
Tempe, AZ03-2014
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2012
Associate of Science - Criminal Justice
High Tech Institute
Kansas City, MO09-2007
High School Diploma -
Central High School
Kansas City, MO05-1986
Skills
- Cost analysis and savings
- Performance Tracking
- Employee Supervision
- Policy Enforcement
- Purchasing and planning
- Operational planning
- Customer Engagement
- Staff Training and Development
- Scheduling and Coordination
- Training and mentoring
- Business Forecasting
- Process Improvement
- Operational Efficiency
- Compliance Monitoring
Timeline
Area Supervisor
Ross Dress for Less
06.2022 - 12.2023
Assistant Operations Manager
Dollar Tree
09.2018 - 06.2022
Master of Science - Counseling Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
Associate of Science - Criminal Justice
High Tech Institute
High School Diploma -
Central High School
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