Jovon Watford
San Antonio
Summary
Results focused, dependable management professional with over 20 years' experience of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate creativity and savvy skills critical to financial and operational success. Adept to conducting research to improve goal metrics through tailored goal strategies. Versed in consulting on price increases, executing shops for new products, representing organizations for business reviews the cooperation, and managing equipment vendors. Possess comprehensive knowledge of financial literacy, training, and enforcing compliance, and appropriate terminology with an ability to communicate in a professional manner through writing, verbally, and MS Office and related software.
Overview
26
26
years of professional experience
Work History
Area Supervisor
McDonalds
San Antonio
06.2010 - Current
- Increase sales by 15% over a two-year period
- Develop unique effective training format for three different levels of management that has yielded positive results in revenue
- Decrease management turnover ratio in half over a five-year span
- Identify and solve complex problems impacting operations management and business direction
- Monitor multiple databases to keep track of all company inventory (QsrSoft, QsrSoft Security, and EBOS)
- Prepare agendas and notes to facilitate all monthly mid management meetings
- Provide onsite training to approximately 50 managers
- Oversee PNL line items such as sales, labor, food cost, small equipment, mr, and cash plus minus
- Monitor crime loss by reviewing various data cash reports and productivity by conducting surveillance and unannounced quality control visits
- Perform food and safety inspections and brand standard visits to make sure McDonald's is following basic compliance standards
General Manager/Supervisor
McDonalds (Didak Inc)
San Antonio
08.2000 - 06.2010
- Developed training systems for kitchen department managers to optimize food cost that assisted the company in saving over $250,000 in revenue annually
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Education
Lean Management Six Sigma Certification - Six Sigma Green Belt Certification
Villanova University
Hamburgerology -
Hamburger University
Search Engine Marketing Certification - Search Engine Optimization
Food and Safety Certification - Serve Safe
Skills
- Staff Training and Development
- Supervising
- Advertising and Marketing
- Cost Analysis and Savings
- Trouble Shooting
- Scheduling
- Inventory
- Technology Troubleshooting
- Profit and Loss Accountability
- Salary Structure and Payroll
- Treatment and Care Plans
- E-Sign Document Specialist
- QuickBooks
- Recruiting and Hiring
- Meeting Facilitation
- Safe Security Audits
Awards
- One of 12 leaders selected in the entire Houston region team to serve on a leadership board to come up with innovative, new ideas to help the organization, 01/01/19
- Volunteered and Lead hospitality team at Grace Point Church to welcome newcomers, 01/01/10
- Received Team Award for being the best team with new innovative ideas in Basic Shift Management Class, 01/01/04
- Received Golden Archie Award for highest academic achievement in the class Effective Management Practice (EMP McDonald's), class with a perfect final score of 100%, 01/01/03
- Received Golden Archie award at Basic shift management class (BSM), for highest academic achievement with a perfect score of 100%, 01/01/03
- Received Golden Archie award at Basic shift management class (BSM), for highest academic achievement with a perfect score of 100%, 01/01/02
- Received Silver Hat Award for being elected by my peers for being most inspiring student in class, 01/01/02
- Elected Outstanding Store Award on three different occasions, 01/01/10
- Elected Outstanding Store Award on three different occasions, 01/01/09
- Elected Outstanding Store Award on three different occasions, 01/01/07
Timeline
Area Supervisor
McDonalds
06.2010 - Current
General Manager/Supervisor
McDonalds (Didak Inc)
08.2000 - 06.2010
Lean Management Six Sigma Certification - Six Sigma Green Belt Certification
Villanova University
Hamburgerology -
Hamburger University