Jeannine Daley
Greensboro,NC
Summary
Goal - Oriented Area Supervisor, dedicated to customer satisfaction and Associate improvement and happiness. Always eager to learn and grow with my career path. Ensuring the ongoing improvement of customer service standards within the assigned territory.
Overview
8
8
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
Greensboro, NC
09.2021 - Current
- Responsible for security of building including entrance/exit control.
- Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
- Maintains a professional appearance, in accordance with Company Dress Code.
- Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
- Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
- Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
- Ensures Cash pulls and bank deposits are conducted to Company policy.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
- Opening and Closing store procedures.
- Key holder.
CUSTOMER SERVICE REPRESENTATIVE
Adecco Ralph Lauren
High Point, NC
07.2020 - 11.2020
- Provided accurate and appropriate information in response to customer inquiries
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Resolved customer issues and corresponded to customer complaints
- Updated and maintained notes and customer profiles in computer database
- Managed high volume phone inquiries
- Excellent at multitasking between taking and making calls and tracking orders
SALES ASSOCIATE, Protection Specialist
Ross Dress for Less
Greensboro, NC
01.2017 - 06.2020
- Worked all positions such as stock team, fitting room, sales floor, Front-end, Manager on duty, and Full-,
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Answer incoming calls in customer service.
Belk
Greensboro, NC
04.2015 - 11.2016
- Built relationships with customers and community to establish long-term business growth
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Markdowns, unload the truck, put out new merchandise
- Rearrange departments, recover the store, assist managers with projects
- Greet and check out customers with any transaction using credit, debit, or checks
- Answer incoming calls to resolve customers' inquiries or problems.
CLERICAL ASSOCIATE
One Source
Highpoint, NC
03.2014 - 01.2015
- Delivered clerical support by handling range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email or in-person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted., Delivered clerical support by handling range of routine and special requirements
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Executed record filing system to improve document organization and management
- Interacted with customers by phone, email or in-person to provide information
- Completed clerical tasks such as filing, copying and distributing mail
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
CASHIER
Walmart
Greensboro, NC
05.2012 - 10.2013
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Monitored self-checkout systems and aided or intervention where required
- Maintained current knowledge of store promotions and highlighted sales to customers
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Medical Office Administration
High School Diploma - undefined
Skills
Relationship building and management
Area management
Business development and planning
Business Development
Personnel training and development
Team Building
Schedule Management
Effective problem solver
Staff education and training
Exceptional interpersonal communication
Customer-focused
Microsoft Outlook, Word and Excel
Exceptional telephone etiquette
Timeline
Area Supervisor - Ross Dress For Less
09.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE - Adecco Ralph Lauren
07.2020 - 11.2020
SALES ASSOCIATE, Protection Specialist - Ross Dress for Less
01.2017 - 06.2020
- Belk
04.2015 - 11.2016
CLERICAL ASSOCIATE - One Source
03.2014 - 01.2015
CASHIER - Walmart
05.2012 - 10.2013
Guilford Technical Community College - Associate of Applied Science, Medical Office Administration
Brittain Academy - High School Diploma,