Patricia Hunter

During the pandemic, I decided to continue my education. I have attended an online Medical Coding Academy and completed the course. I am currently scheduled to sit for my CPC certification exam in August of 2021.

Worked as a contract employee abstracting healthcare encounters from patient records for annual HEDIS review.

• Responded to all customer inquiries via email thoroughly and professionally.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Documented all customer inquiries and comments thoroughly and quickly.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Answered customer questions about product availability and shipment times.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Referred unresolved customer grievances to designated departments for further investigation.
• Worked directly with management to achieve a successful email campaign program.
• Produced ad hoc reports and documents for senior team members.
• Responsible for creative design for prominent email campaign.

• Receive and review medical record request from doctors, hospitals, lawyers, courts, state and federal agencies for HIPAA compliance, and release medical records in accordance with HIPAA regulations.
• Use EPIC, Smart Link, eSmart Log, Cerner Power Chart, Sorian Financial, and various other Software and medical record programs to perform daily tasks.
• Communicate professionally with doctors, hospitals, and lawyers to resolve medical record request issues.
• Verified data integrity and accuracy.
• Copied, logged and scanned supporting documentation.

• Requesting medical charts for HEDIS Review.
• Document Management Specialist- uploaded received charts into system for review and coding.

• Assisted guests and members with new membership and class enrollment.
• Assisted with set-up for parties and meetings.
• Assisted administrative staff with various duties.

• Inbound and outbound call center environment.
• Performed pre-certifications for members.
• Daily census count.
• Updated system with discharge status and new admissions.
• Assisted case management nurses with obtaining clinical information.
• Determined the complexity of case and forwarded to medical staff.
• Assisted managers with various statistical reports.