PATRICIA JORDAHL
United States Post Office
Watson,MN
21
years of professional experience
Results-driven Postmaster with expertise in customer service excellence, policy compliance, and safety procedures. Skilled in workload management and employee training, consistently enhancing operational efficiency and customer satisfaction.
Work History
Postmaster
21 Years- Supervised daily operations to ensure timely mail delivery and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Trained and mentored staff on postal regulations, safety protocols, and operational procedures.
- Managed inventory control systems to optimize stock levels and minimize losses.
- Coordinated with local businesses to establish partnerships for mail collection initiatives.
- Evaluated performance metrics to identify areas for service enhancement and employee development.
- Facilitated conflict resolution between staff and customers, fostering a positive service environment.
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Education
High School Diploma
Skills
Postal regulations
Safety procedures
Mail distribution
Route planning
Policy compliance
Records management
Workload management
Employee training
Deadline oriented
Security protocols
Vehicle maintenance
Customer-oriented
Professional demeanor
Timeline
Postmaster
United States Post Office
08.2005 - CurrentRead More
Montevideo Senior High School
High School Diploma
Read More