Patricia Judge

• Unloaded and unpacked over 10 incoming shipments daily to facilitate orders and verify accuracy of contents.
• Sorted and delivered materials to different work areas and staff.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Communicated with vendor representatives periodically to resolve damaged shipments and item shortages.
• Properly labeled and stored goods in safe area to provide identification and avoid losses.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Collaborated with other departments to resolve potential incoming shipment issues.
• Conducted research to address shipping errors and packaging mistakes.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Proven ability to learn quickly and adapt to new situations
• Learned and adapted quickly to new technology and software applications
• Skilled at working independently and collaboratively in a team environment
• Familiar with Microsoft Excel, and Word.
• Used AS400, Infor EAM, and D365 for receiving and Invoicing.
• Paid attention to detail while completing assignments
• Passionate about learning and committed to continual improvement
• Managed time efficiently in order to complete all tasks within deadlines

• Submitted cash and check deposits and generated cash receipts to record money received.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Entered figures using 10-key calculator to compute data quickly.
• Maintained accuracy while processing timely payments.
• Familiar with Microsoft software.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Processed refunds and exchanges in accordance with company policy.
• Worked with floor team and managers to meet wide range of customer needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Performed cash, card and check transactions to complete customer purchases.
• Operated POS systems to accurately process customer purchases.
• Provided correct change for purchases to avoid customer confusion or disputes.
• Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
• Set up new sales displays each week with fresh merchandise.
• Assisted customers by answering questions and fulfilling requests.
• Learned duties for various positions and provided backup at key times.
• Performed inventory control, such as counting, and stocking merchandise.
• Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
• Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed returns and handled exchanges quickly to provide positive store experiences.
• Used POS system to enter orders, process payments and issue receipts.

• Assembled boxes, cartons and containers to package items.
• Re-packaged damaged or incorrectly packaged items.
• Inspected items for defects and damage.
• Counted items to verify accuracy of orders.
• Loaded items onto conveyor belts and pallets.
• Placed items into bags, boxes or other containers.
• Labeled containers, container tags or products.
• Recorded product, packaging and order information on specified forms.
• Utilized adhesive labels and other materials to package items.
• Secured items for storage or shipment.
• Check packages to insure correct date and time.
• Check to assure there is no air leakage and the packages are cut uniformly for sales.

Attended Tennessee State University for 3 Years.