Patricia Kawaoka Patterson
Rockford,IL
Summary
Clinical Audiologist with talent for increasing unit sales and building relationships. Proven history of fostering communication and teamwork to meet individual and management objectives.
Overview
9
9
years of professional experience
Work History
Hearing Clinic Director
Center For Sight And Hearing
Rockford, IL
07.2023 - Current
- Directed the recruitment, hiring, training, evaluation and supervision of clinical staff.
- Participated in interdisciplinary team meetings related to individual patients' needs.
- Collaborated with management teams on strategic planning initiatives for clinic growth.
- Represented the clinic at community outreach activities such as health fairs or speaking engagements.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Collaborated with civic organizations to fundraise for the nonprofit.
- Conducted comprehensive hearing evaluations and assessments to diagnose hearing loss.
- Assisted in the selection, fitting, and dispensing of hearing aids and other assistive devices.
- Supervised clinical staff members including both Audiologists and Hearing Aid Specialists.
Director of Audiology
Century Ear, Nose & Throat Head & Neck Surgery
Oak Lawn, IL
12.2021 - 03.2023
- Devised strategies to orientate, train and direct staff to achieve corporate objectives.
- Planned and implemented strategies to grow revenue.
- Improved training to reduce knowledge gaps and enhance performance.
- Worked with department managers to formulate annual budgets.
- Researched and negotiated pricing to reduce cost of equipment and supplies.
- Reviewed completed work to verify consistency, quality and conformance.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Recommended corrective actions to conform to quality specifications.
- Established strong client relationships to drive business development.
- Identified marketplace trends to uncover new business ideas.
- Developed and implemented strategic sales plan to accommodate corporate goals.
- Performed otoscopy, adult routine audiometric, middle ear immittance, acoustic reflex and otoacoustic emissions testing to provide patients with top-notch care.
- Programmed and monitored cochlear implants and BAHA devices.
- Conducted audiometric testing and made appropriate recommendations for hearing aids.
- Consistently sold at least $45,000 of hearing instruments and aids per month.
Field Training Audiologist
GN ReSound
Bloomington, MN
06.2019 - 08.2021
- Created and offered additional materials to enhance training
- Scripted, recorded and uploaded instructional videos for remote learning clients
- Completed frequent assessments of training materials, structure and success rates in order to enhance program
- Traveled to meet with hearing aid customers, unveiling new trends, introducing new collections and working directly with key clients to promote brand products and facilitate increased sales and account volume
- Supported all sales team members to drive growth and development
- Cultivated strong professional relationships with industry partners, creating focused campaigns to drive long-term business development.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations, utilizing team members
- Retained clients by promptly resolving customer complaints, providing value and promoting quality
- Used various techniques, including cold calling, networking and database to sell products and services and grow business
Senior Audiologist
Connect Hearing
Naperville, IL
12.2017 - 05.2019
- Conducted hearing evaluations to determine need for amplification for adult populations in a private practice retail setting
- Provided training to other hearing care professionals on software and products, as well as audiology equipment in order to provide best patient care
- Utilized as a floating Audiologist to provide increased revenue stream for hearing instrument sales among four retail locations in the Chicago area
- Trained and supported newer staff in regards to performance, compliance and procedures
- Demonstrated leadership by making improvements to work processes and helping to train others
Pediatric Audiologist
Advocate Children’s Hospital
Oak Lawn, IL
02.2017 - 12.2017
- Performed hearing assessments, immittance testing and otoacoustic emissions testing for pediatric populations of the Ear, Nose and Throat Department of the Children’s Rehabilitation and Development Clinic, including those with special needs and inpatients at the hospital
- Conducted Auditory Brainstem Response testing on infants, both sedated in the OR at the hospital and non-sedated in the Rehabilitation Clinic
- Utilized assessments to determine patient conditions
- Oversaw data management, daily biological calibration checks and various administrative tasks
- Demonstrated self-reliance by meeting and exceeding workflow needs
Clinical Audiologist
Naperville Hearing Services
Naperville, IL
08.2016 - 12.2017
- Provided hearing aid evaluations, assessing patients’ needs for amplification and other personal amplification services
- Counseled patients on hearing healthcare and provided other amplification related services
- Performed otoscopy, adult and pediatric comprehensive audiometry, middle ear immittance, acoustic reflex and otoacoustic emissions testing for a busy Ear, Nose and Throat clinic
- Maintained clinical documentation of patient treatments
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Prioritized and organized tasks to efficiently accomplish service goals
Clinical Audiologist
Audiologic Services Ltd.
Glen Ellyn, IL
09.2015 - 03.2016
- Performed diagnostic hearing evaluations, immittance testing and reflex assessment for a diverse population
- Provided hearing aid evaluations and education on hearing healthcare, as well as other amplification related services for patients of all ages and levels of hearing loss
- Conducted balance assessments through videonystagmography for adult populations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Education
Bachelor of Arts - Communication Studies
Vanderbilt University
Nashville, TNDoctorate - Audiology
Northern Illinois University
DeKalb, ILSkills
- Sales
- Presentations and demonstrations
- Top Performer Training, GN ReSound 2020
- Rapport and relationship building
- Excellent communication skills
- Superb time management
- Continuous improvements
- Business growth and retention
- Hearing Aid Fitting
- Supervision & Leadership
Affiliations
- Member of the American Speech-Language-Hearing Association
- Member of the American Academy of Audiology
- Top Performer Training, GN ReSound 2020
- Top Region of the Year, GN ReSound 2020
Timeline
Hearing Clinic Director
Center For Sight And Hearing
07.2023 - Current
Director of Audiology
Century Ear, Nose & Throat Head & Neck Surgery
12.2021 - 03.2023
Field Training Audiologist
GN ReSound
06.2019 - 08.2021
Senior Audiologist
Connect Hearing
12.2017 - 05.2019
Pediatric Audiologist
Advocate Children’s Hospital
02.2017 - 12.2017
Clinical Audiologist
Naperville Hearing Services
08.2016 - 12.2017
Clinical Audiologist
Audiologic Services Ltd.
09.2015 - 03.2016
Bachelor of Arts - Communication Studies
Vanderbilt University
Doctorate - Audiology
Northern Illinois University
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