Freight Team Associate
The Home Depot Inc
01 2020 - 10 2020
Hi, I’m
Patricia Kelly
High Point ,Nc
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
The Home Depot IncGreensboro nc
Freight Team Associate
01 2020 - 10 2020
Job overview
- Reduced order processing times through accurate inventory management and product placement.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
- Scanned items on arrival and departure to create accurate tracking records.
- Used pallets, straps and load bars to secure freight for transport.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Safeguarded company assets by implementing security protocols and maintaining a clean, organized warehouse environment.
- Complied with company and legal requirements to maintain safe working environment.
- Maximized space utilization by optimizing warehouse layout design and organization strategies.
Lowe's foodsOak ridge NC
Personal shopper
01 2021 - 12 2022
Job overview
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
WalmartGreensboro nc
Personal shopper
02 2023 - 11 2023
Job overview
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Duluth tradingGreensboro nc
Picker packer
01 2019 - 11 2019
Job overview
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
AppenusaRemote
Customer Service Representative
08 2025 - 09 2025
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Grimsley high school
Diploma from Diploma
06.2021
University Overview
- GPA 2.0
Guilford Technical Community College
Criminal justice from Criminal justice Technology
08.2022
University Overview
- GPA 4.0, A-B honor Roll 2 times in 2 semesters.
Skills
- Shipping procedures understanding
- Strategic sales knowledge
- Creative problem solving
- Professional telephone demeanor
- Receiving support
- Technical Support
- Route dispatch
- Stocking and replenishing
- Multi-line phone talent
Languages
English
Full Professional
Timeline
Personal shopper
Lowe's foods
01 2021 - 12 2022
Personal shopper
Walmart
02 2023 - 11 2023
Picker packer
Duluth trading
01 2019 - 11 2019
Customer Service Representative
Appenusa
08 2025 - 09 2025
Grimsley high school
Diploma from Diploma
Guilford Technical Community College
Criminal justice from Criminal justice Technology