Patricia Killi
Pittsburgh,PA
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
- Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
- Motivated manager with demonstrated knowledge of Call Center and Payment Card Industry (PCI) data security standards best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 35 years of experience in field and ready to take on challenging, growth-oriented role with Allegheny Cemetery.
Overview
35
35
years of professional experience
Work History
Office Manager
Public Interest Communications
Pittsburgh, PA
02.1986 - 04.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained CRM database with customer updates and report generation.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Maintained computer and physical filing systems.
Animal Shelter Volunteer
Humane Animal Rescue Of Pittsburgh
Pittsburgh, PA
01.202 - 01.2022
- Assist public in claiming lost animals by checking license tags and posting notices on community websites.
- Assessed animal behavior to create online and paper profiles for potential adoption.
- Cared for numerous animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
- Improved health of pets by advising owners on optimal approaches.
- Observed animal details such as size, condition, behavior and eating habits and documented data through online courses.
- Observed and monitored over [Number] animals for signs of illness or injury to report symptoms and overall animal health t=
- Observed and monitored over [Number] animals for signs of illness or injury to report symptoms and overall animal health to supervisor10
- Observed and monitored over [Number] animals for signs of illness or injury to report symptoms and overall animal health to supervisor
Education
Associate of Arts - Communications
University of Pittsburgh
Pittsburgh, PASkills
- Quality Assurance
- Schedule Coordination
- Recruitment and Hiring
- Regulatory Compliance
Notary Public
Certified to verify the truth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I am unemployed after 35 years due to downsizing. I am extremely qualified for this position.
I have been referred by Jennie Benford.
Timeline
Office Manager
Public Interest Communications
02.1986 - 04.2021
Associate of Arts - Communications
University of Pittsburgh
Animal Shelter Volunteer
Humane Animal Rescue Of Pittsburgh
01.202 - 01.2022
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