Telemarketer
Public Interest Communications
5001 Baum Blvd, Pittsburgh PA. 15213
12.2019 - 05.2020
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Called prospective customers in designated market area to qualify leads.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of customers and potential customers in internal database.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded and updated customer information in online systems.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
- Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.