Patricia kirby
Wendell,NC
Summary
Dedicated customer service representative with 9 years of experience in the real estate sector. Proficient in scheduling showings, confirming appointments, and resolving client issues, while enhancing user experience on online platforms. Strong focus on developing lasting relationships with clients to drive satisfaction and repeat business.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Zillow
Wendell, North Carolina
12.2014 - 08.2026
- Collaborated with real estate agents and their clients to facilitate smooth transactions.
- I schedule showings for the agents.
- Contacted customers to confirm scheduled appointments.
- Updated listing information to ensure accuracy and visibility in the market.
- Assisted agents and sellers in resolving issues.
- Asked probing questions to identify service needs and input information accurately into electronic systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on navigating Zillow's features for optimal user experience.
- Assisted customers with inquiries using Zillow's online platform.
Customer Service Representative
CSS/SHOWINGTIME
Raleigh, North Carolina
12.2011 - 12.2014
- work with Real Estate agents and their clients.
- I schedule showings for the agents.
- Call the customer to confirm the appointments.
- Also update listing information.
Education
High School Diploma -
Mt. Vernon High School
Alexandria, VA06-1976
Skills
- Customer relationship management
- Appointment scheduling
- Zillow platform navigation
- Problem solving
- Data entry accuracy
- Client communication
Timeline
Customer Service Representative
Zillow
12.2014 - 08.2026
Customer Service Representative
CSS/SHOWINGTIME
12.2011 - 12.2014
High School Diploma -
Mt. Vernon High School