Patricia Knapp
Carson City,NV
Summary
Dynamic and detail-oriented professional with extensive cash handling expertise at Nevada Restaurant Services, Inc (Dotty’s Casino). Proven track record in ensuring compliance with gaming regulations at various taverns and gaming locations, Recognized for exceptional reliability and strong team collaboration skills, consistently achieving accurate cash balancing and enhancing customer satisfaction through effective communication.
Overview
38
38
years of professional experience
Work History
Drop Team Member
Nevada Restaurant Services
Las Vegas, Nevada
11.2006 - 06.2025
- Ensured compliance with gaming regulations and company policies during cash drops.
- Assisted in maintaining accurate inventory of cash handling supplies.
- Performed regular maintenance checks on equipment used in the warehouse.
- Collaborated with other team members to meet tight deadlines when necessary.
- Transferred cash stackers to proper counting room and maintaining safety standards while on floor performing drop.
- Verified manager safe totals, balanced vault logs and necessary forms.
Route Mechanic
United Coin Machine Company
Las Vegas, Nevada
05.2000 - 09.2005
- Diagnosed mechanical issues using diagnostic tools and techniques.
- Ensured compliance with safety regulations during all maintenance activities.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Key Person
Piñon Plaza
Carson City, Nevada
02.1991 - 03.2000
- Resolved customer complaints promptly while maintaining a positive service environment.
- Ensured adherence to company policies and procedures when dealing with customers.
- Managed and supervised the slot machine area, handling payouts, minor repairs and ensuring compliance with regulations.
Change Person
Carson Station
Carson City, Nevada
08.1987 - 01.1991
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
General Education
Carson City High
Carson City, NVSkills
- Cash handling
- Currency counter proficiency (coin and bills)
- Equipment upkeep
- Cash balancing
- Safety protocols
- Team collaboration
- Attention to detail
- Time management
- Cash counting speed
- Transaction accuracy
- Reliability and punctuality
Timeline
Drop Team Member
Nevada Restaurant Services
11.2006 - 06.2025
Route Mechanic
United Coin Machine Company
05.2000 - 09.2005
Key Person
Piñon Plaza
02.1991 - 03.2000
Change Person
Carson Station
08.1987 - 01.1991
General Education
Carson City High
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