Patricia Knight
Boone,NC
Summary
Professional with a strong background in customer service, relationship building, and administrative support. Experienced in managing records, scheduling hearings, and resolving questions with professionalism. Committed to accurate work, dependable service, and efficient office operations.
Overview
20
20
years of professional experience
Work History
Assistant Clerk
Watauga County Clerk of Superior Court
Boone, NC
10.2021 - Current
- Oversee the daily operation of the Civil Division, including supervision of deputy clerks, scheduling courtroom coverage, and ensuring all filings have been processed.
- Preside over hearings and issue orders on claim and deliveries, supplemental proceedings, and other matters within the statutory jurisdiction of the Clerk of Superior Court.
- Reconcile cash registers, verify monetary amounts, and prepare deposits.
- Process civil and criminal filings with accuracy, ensuring compliance with court procedures and deadlines.
- Maintain case records, dockets, and indexes for reliable retrieval and document control.
- Assisted the public with filing requirements, case status inquiries, and courtroom procedures.
Deputy Clerk
Watauga County Clerk of Superior Court
Boone, NC
08.2012 - 10.2021
- Scheduled hearings and coordinated calendars for judges, attorneys, and court staff.
- Reviewed documents for completeness, compliance, and proper indexing before filing.
- Met with jurors who had been summoned to serve, and assisted them with what to expect throughout that process
- Accepted and maintained evidence submitted to the court during trials.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
Customer Service Manager
Ingles Markets Inc
Boone, NC
06.2006 - 09.2012
- Directed customer service operations to resolve complaints, support front-end staff, and maintain service standards.
- Supervised cashiers and service desk associates, reinforcing policies, procedures, and customer interaction expectations.
- Trained team members on register procedures, returns processing, and customer issue resolution.
- Coordinated scheduling, breaks, and coverage to maintain efficient front-end workflow.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone05-2012
Associate of Science -
Caldwell Community College & Technical Institute
Boone, NC05-2009
Skills
- Data entry proficiency
- Microsoft Office
- Cash reconciliation
- Document management
- Court procedures
- Customer service
- Relationship building
Timeline
Assistant Clerk
Watauga County Clerk of Superior Court
10.2021 - Current
Deputy Clerk
Watauga County Clerk of Superior Court
08.2012 - 10.2021
Customer Service Manager
Ingles Markets Inc
06.2006 - 09.2012
Bachelor of Science - Criminal Justice
Appalachian State University
Associate of Science -
Caldwell Community College & Technical Institute