PATRICIA KUMAR
Modesto,CA
Summary
Dynamic Support Services Specialist with extensive experience at Kaiser Permanente, excelling in data analysis and communication. Proven track record in enhancing HR initiatives and maintaining compliance with HIPAA regulations. Recognized for leadership in team-building and problem-solving, delivering impactful solutions that align with organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Support Services Specialist
Kaiser Permanente
Modesto, CA
07.2023 - Current
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Skilled in ADAAA, case management, workers' compensation, FMLA, leave of absence inquiries.
- Experience in working across multiple disciples
- Excellent analytical abilities of both the written word, metrics, charts or other documents generated by the GRASP system; computerized staffing system.
- Support HR Strategy & Policy: Assist in developing and deploying HR strategies, programs, and policies aligned with business goals.
- Assess HR Impact: Evaluate HR initiatives to ensure alignment with organizational needs and adjust as necessary.
- Analyze Data: Use data to identify trends, root causes, and solutions for HR challenges.
- Provide Data-Driven Insights: Deliver recommendations to improve HR initiatives based on data analysis.
- Offer Balanced Solutions: Develop HR solutions that align with both HR and business objectives.
Outpatient Pharmacy Technician
Kaiser Permanente
12.2019 - Current
- Received written prescription or refill requests and verified information is complete and accurate
- Established and maintained patient profiles, including lists of medications taken by individual patients
- Maintained proper storage and security conditions for drugs
- Mixed pharmaceutical preparations, according to written prescriptions
- Transfer medication from vials to the appropriate number of sterile, disposable syringes using aseptic techniques
- Prepare and process medical insurance claim forms and records
- Properly filled and dispensed an average of 1000 prescriptions per day
- Correctly completed pharmacy paperwork and typed prescriptions
- Inspected drug storage sites, monitored drug supply expiration dates, and ensure proper supply levels
- Provided prompt, efficient, and courteous service answered telephone inquiries
- Recognized narcotic discrepancies and performed audits as necessary
- Assisted with Medication Adherence to help KPWA receive Medicare compliance to help ensure five stars
- Checked incoming orders of medications and pharmacy supplies against purchase requisitions for accuracy and completeness
- Reviewed patient medication profile to identify medications available through Patient Assistance
Speciality Pharmacy Technician
Kaiser Permanente
02.2018 - 12.2019
- Company Overview: (Renton, WA)
- Performed functions that support the daily workflow of the pharmacy including typing new prescriptions, processing refill prescriptions and entering other prescription data into the computer, counting and pouring medications from stock bottles, entering chronic condition information, prepackaging and labeling medications, stocking shelves, filing prescriptions, performing inventory functions; releasing refill medications and OTC products to patients
- Handled non-professional phone calls including refill requests from patients and refill authorizations from prescribers
- Ensured the timely and appropriate distribution of drug therapy by reading, interpreting, and filling prescription orders with the correct medication
- Ensured patient safety and provides excellent customer service to the patient by identifying opportunities to prevent unusual occurrences
- Demonstrated dedication to evidence-based medicine in daily duties by staying current on clinical initiatives and priorities and identifying specific issues and bringing them to a pharmacist's attention (such as high-risk meds, glucose strips, and preferred drugs)
- Administered the different medication formularies by following Kaiser Permanente policies, procedures, and protocols
- Maintained and utilized current knowledge of basic drug information and medical terminology when performing duties
- (Renton, WA)
Department Clerk (Emergency Department)
Kaiser Permanente
02.2016 - 10.2018
- Company Overview: (Modesto, CA)
- Handled inquiries and patient intake
- Maintained updated bed ability and facility services information
- Ensured all papers are properly filled out and input into the system
- Maintained daily schedules
- Entered and verified that all patient demographics and billing information were correctly entered/verified at the time of check-in
- Processed encounters daily for and balanced co-payments
- Collected balances due at the time of check-in
- Maintained ED logs and documentation forms
- Complied with EMTALA regulations as pertained to job duties
- (Modesto, CA)
Certified Pharmacy Technician
Kaiser Permanente
10.2006 - 02.2016
- Company Overview: (Pleasanton, CA)
- Filled and dispensed an average of 600 prescriptions per day
- Verified patient information and sold prescriptions at POS
- Completed pharmacy paperwork and typed prescriptions
- Inspected drug storage sites, monitored drug supply expiration dates, and ensured proper supply levels
- (Pleasanton, CA)
Pharmacy technician
Walgreen Co. (Walgreens)
10.2006 - 02.2016
- Company Overview: (Modesto, CA)
- Helped the company to build relationships with dialysis centers around the state to acquire new accounts and boost profits by maintaining monthly visits
- Represented the company at local events such as the beyond dialysis convention to promote services and bolster the pharmacy's reputation
- Attended various seminars to educate myself on new products that could be helpful to customers
- Researched and obtained numerous state grants and discount programs to help patients pay for medications they were not otherwise able to afford
- Worked with Medicare and Ca-med and sent treatment authorization forms to get patients' medications approved
- Implemented and managed several spreadsheets to track and reduce outstanding balances on store charge accounts by contacting customers to set up payment plans as well as collecting information on delivery problems to resolve the issue and thereby reduce customer complaints
- Proficient computer skills, including a working knowledge of Microsoft Office Suite (Excel, PowerPoint, and Word) and the ability to work with multiple information systems
- Current knowledge of State, Federal, and professional industry standards about the pharmaceutical, healthcare, and 340B program requirements
- (Modesto, CA)
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
01.2022
Associate Degree - Natural Science
Modesto Junior College
05.2018
Pharmacy - Technical diploma -
Modesto Junior College
01.2007
Skills
- Results-oriented
- 15 Years in Healthcare
- Team building
- Leadership
- Time management
- Inventory audit
- Communication
- Pharmacy information systems
- Filling prescriptions
- Safety procedures
- Task prioritization skills
- Independent decisions
- Organizational development
- Training and development
- Problem solving
- Data analysis
- Attention to detail
Certification
- Certified Pharmacy Technician (CPhT), VA60818752, 01/19 - 03/23, Board of Pharmacy California
- Certified Pharmacy Technician (CPhT), 02/12 - 03/20, Board of Pharmacy Washington
- Basic Life Support, 185501784448, 12/17 - 12/22, American Heart Association
- Typing certificate, 55 wpm (97 percent accuracy)
References
- Pinar Samancioglu, Pharmacist in Charge, 509-551-2637
- Chelsea Chan, Pharmacist, 808-225-6797
- Sheena Prasad, Court Room Clerk, 209-568-6545
Languages
Hindi
Professional
References
References available upon request.
Timeline
Support Services Specialist
Kaiser Permanente
07.2023 - Current
Outpatient Pharmacy Technician
Kaiser Permanente
12.2019 - Current
Speciality Pharmacy Technician
Kaiser Permanente
02.2018 - 12.2019
Department Clerk (Emergency Department)
Kaiser Permanente
02.2016 - 10.2018
Certified Pharmacy Technician
Kaiser Permanente
10.2006 - 02.2016
Pharmacy technician
Walgreen Co. (Walgreens)
10.2006 - 02.2016
Bachelor of Science - Healthcare Management
Colorado Technical University
Associate Degree - Natural Science
Modesto Junior College
Pharmacy - Technical diploma -
Modesto Junior College