Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Ladd

Merrimac,MA

Summary

Results-driven Onboarding Coordinator with expertise in streamlining customer onboarding and managing medication delivery. Skilled in enhancing customer satisfaction through effective communication and problem-solving. Experienced in resolving delivery issues and ensuring timely access to medications for patients.

Overview

9
9
years of professional experience

Work History

Onboarding Coordinator

AWP
Andover, Massachusetts
04.2024 - 02.2026
  • Coordinated onboarding processes for new customers. Assisted with needed refills of monthly medications.
  • Requested medication refills from healthcare providers to ensure timely patient access.
  • Arranged convenient dates for delivery of monthly medications.
  • Arranged convenient dates for delivery of monthly medications.
  • Responded to delivery issues and rectified the situation to meet the needs of the customer and the company.

New Customer Consultant

Mass Pack Pharmacy
North Billerica, Massachusetts
12.2016 - 03.2024
  • Answered customer inquiries, delivering accurate information on products and services.
  • Guided patients through medication delivery process to enhance comfort and confidence with new system.
  • Requested and processed new prescriptions to facilitate timely medication delivery.
  • Collected customer details to maintain accurate and comprehensive records.
  • Registered customers in database to streamline data management.

Education

Certificate To Sit For Nursing Boards - Practical Nursing

Essex Aggie & Technical School
Hawthorne, MA
06-1983

Skills

  • Customer onboarding
  • Customer relationship management
  • Customer database management
  • Prescription processing
  • Medication management
  • Pharmacy software proficiency
  • Data entry
  • Multitasking Abilities
  • Adaptability
  • Problem solving
  • Effective communication
  • Team collaboration

Timeline

Onboarding Coordinator

AWP
04.2024 - 02.2026

New Customer Consultant

Mass Pack Pharmacy
12.2016 - 03.2024

Certificate To Sit For Nursing Boards - Practical Nursing

Essex Aggie & Technical School
Patricia Ladd