PATRICIA LARA
Bradenton,FL
Summary
Experienced Professional Support Specialist with a proven ability to deliver exceptional client assistance and resolve complex issues. Demonstrates a strong commitment to teamwork, adaptability to evolving needs, and a track record of achieving results. Possesses exceptional troubleshooting, communication, and conflict resolution skills. Recognized for reliability, problem-solving abilities, and a customer-centric approach.
Overview
10
10
years of professional experience
Work History
Staffing and Scheduling Support Specialist
Sarasota Memorial Hospital and Venice Campus
04.2023 - Current
- Staffing and Scheduling Support Specialist with limited supervision assists in the daily operations of the centralized Hospital Staffing and Scheduling Office
- Staffer participates in support activities for the Nursing Supervisors Office, and collaborates with nursing leadership to maximize staffing efficiencies, to proactively plan to meet the staffing requirements for the upcoming shifts
- Staffer assists with the data input and analysis of incoming hospital transfers
- Uses computer software for data input and analysis, which requires expert level of knowledge of the following programs, Hospital API HealthCare Staffing and Scheduling Systems, Microsoft Office WORD, Excel, PowerPoint and Outlook Calendar/Email
- Staffers used exceptional multitasking skills to complete these tasks under specific time deadlines, with frequent interruptions
- Staffers provided excellent customer service skills by being able to interact effectively with all levels of personnel within the hospital via oral and written communication
- Staffers were responsible for documenting all employee call outs, updating API and commuting call outs to employee floor manager and staffing supervisor
Patient Safety Attendant/Monitor Tech
Sarasota Memorial Hospital
10.2022 - 04.2023
- This position requires, Patient Safety Attendant to be present for the designated patients that are under a Baker Act, Marchman Act, or that are under observation for other safety/medical concerns, either visually or physically
- Patient Safety Attendant is to observe patient behavior, communicate with and de-escalate patients, and notify nursing personnel if the patient's condition changes or requires assistance
- Patient safety attendant role also serves as a resource to assist the Patient Care Tech/Multi Skill Tech and or Nursing staff with basic functions for the designated patient
- Patient Safety Attendant is also responsible for accurately documenting the patient behavior for the patient's legal medical records throughout their shift
- In the Monitor Room, Monitor Tech is required to visually observe up to 19 patients via video camera, for the following concerns.
- Fall risk, Medical Line Pull Risk, Elopement Risk, Drug Use Risk, and any unusual Suspicious Activity to ensure patient safety
- Monitor Tech was responsible for speaking to patients via intercom to de-escalate situations, while simultaneously contacting the nursing staff on the patient floor and informing them the patient was in danger or was in need of assistance
- Monitor Tech would also be required to keep a detailed documentation log of all interactions and phone calls with patients and nursing staff
- As well as completing incident reports when any incident occurred, and escalating the issues to the appropriate hospital management personnel
Case Management Support Specialist
Safe Children Coalition
11.2021 - 11.2022
- This position requires Support staff members perform a range of administrative tasks
- Primary focus is to assist Dependency Case Managers in the provision of services to families to help with retention
- Essential Duties and Responsibilities include the following
- Utilizes various software applications to compose and/or type letters, memos, reports, and other documents
- Request records, reports, and other documents from various providers for children and adults in active cases
- Track records requests and follow up on not received records
- Entering records results into Florida Safe Families Network (FSFN) medical tabs, also entering Chronological notes of said activities
- Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed
- Complete Projects that require Excel tracking
- Contact clients and caregivers via telephone to obtain information
- Assist when needed with completing Health Risk Assessments, Child Exit Interviews, and Out of County Service (OCS) packets when needed
- Assist in completing outstanding issues on the daily Data Discrepancy report and maintaining FSFN education and medical tabs as requested
- Assist in sending client service referrals, gathering documents for packets, completion of Exit Surveys, High End packets, Child Resource Record packets, Drug Screen requests, Birth Certificate and Social Security Card requests
- Assist Case Management with Parent/Guardian and Or Caregiver Drug Screening upon request, as well as keeping documentation of results
- Assisting Case management with Children Prescription Drop of and pick up, and any Child Supervision needed
- Assisting Staff members with any extra tasks such as picking up children belonging for placement transfers
- Translation Services of English/Spanish upon when needed
Behavioral Tech Addictions Unit
Centerstone Hospital
02.2020 - 02.2021
- This position requires Techs to diffuse and de-escalate clients who present with agitation and potential for violence
- Tech monitors clients and ensures they follow protocol and unit rules, as well as ensuring males and females stay with their designated rooms at night
- Tech performs client census and maintains accurate client logs
- Processes client intake paperwork and inventories client property
- Ensures all forms and admission packets are available
- Tech performs Urine Drug Screens/Client Vitals and reports results to nurses on duty, this is done during initial intake and whenever needed throughout the client's stay
- Tech Completes and maintains admission and screen-outs logs, census boards, state forms, and insurance pre-certs
- Tech arranges transportation and safely transport clients to and from Hospitals, or off campus appointments in company cars
- Tech was responsible for facilitating wrap in and wrap out groups on the addiction unit as well as some AA (Alcoholic Anonymous) and NA (Narcotic Anonymous) groups on a daily basis
- Tech was also responsible for dispensing client medication and accurately logging them in EMAR client records
- Tech was responsible for assisting on an emergency basis when a client became violent and had to possess the physical strength necessary to implement interventions
- Tech was involved with clients, residents, family members, personnel, visitors, government agencies/personnel, etc., in a behavioral health setting and had to have outstanding crisis counseling skills as well as customer services skills
Lead On Call Sexual Assault Victim Advocate
SPARCC
02.2017 - 02.2020
- This position provides direct advocacy services to victims of Sexual Assault and Domestic Violence in a hospital setting and any other setting required by victims
- Supervises the On Call Hospital Response Calendar for Sarasota and Desoto County, as well as all on call volunteers
- Coordinates all training for on call volunteers
- Recruits volunteers for on call hospital response
- Coordinates the monthly on call calendar
- Is on call 15 or more days a month, and is the on call supervisor back up 2 to 3 weeks a month
- Maintains accurate and timely documentation in accordance with FCASV, FCADV, VOCA and agency requirements
- Maintains an accurate record of all hospital calls staff and volunteers respond to for monthly reports
- Provides Hospital Training to staff, volunteers and other community partners
- Runs sexual assault survivor groups in jail or other location as needed
- Was Co-Chair of both Sarasota and Desoto SART (Sexual Assault Response Team) and maintains records of these meeting and all other contact with community partners for quarterly reporting
Sexual Assault Victim Advocate/Outreach Coordinator
Centerstone Rape Crisis
09.2015 - 02.2017
- This position provided on-call crisis intervention and direct advocacy services to victims of sexual assault
- Was responsible for being on call and answering Helpline calls 24 hours a day 7 days a week, 1 week per month
- Completes all required documentation to comply with Attorney General's Office of Crime Compensation, FCASV, VOCA and the Centerstone Rape Crisis Program standards
- Coordinates and Participates in outreach activities with the community, and maintains records of these meetings and all other contact with community partners for quarterly reporting
Referral Specialist
Centerstone
12.2014 - 09.2015
- This position answered all client phone calls (crisis and suicidal calls as well) transferring client's phone call to correct departments
- Scheduled and rescheduled appointments for current clients for Substance abuse, Trauma Services and Mental Health Providers
- Entered new client's information in Registration Data on to the computer medical file including financial information
- Screened and matched a new client with a provider that accepts their fund source
- Set first appointment with provider (verifying benefits like Medicaid)
- Other tasks included Sending, receiving and answering emails from agency providers
- Processing hospital discharge appointments
- Handling staff reschedules, if the provider was out of office
- Processing and logging referrals for therapy (English/Spanish) and psychological testing
- Documenting progress notes when needed in the client's medical chart
- Providing overall a great customer service experience by making sure the client's mental health needs are taken care of
Education
High School Diploma -
Manatee Technical College
Bradenton, FLCertificate - Victim Advocacy & Crisis Counseling
FCASV (Florida Council Against Sexual Violence)
Bradenton, FLCertificate - Domestic Violence Advocacy & Crisis Counseling
FCAD (Florida Coalition Against Domestic Violence)
Sarasota, FLCertificate - Behavioral Tech & Drug Addiction Group Lead
Centerstone Hospital
Bradenton, FLSkills
- Bilingual (English/Spanish)
- Customer Service Expert
- Experienced Remote Support
- Documentation and Reporting
- Database Management
- Data Entry / Data Analysis
- Supervision and Coaching
- Staff Education and Training
- Crisis Counseling / Deescalation
- Medical Insurance Verification
References
- ARIEL PERTOSOFF, Sexual Assault Victim Advocate, SPARCC, SARASOTA, FL, 941-893-7383
- TARI ALLEN, Sexual Assault and Trauma Services, Centerstone, 941-243-5176
- SHENA KITT, Community Response Coordinator, FCADV, SARASOTA, FL, 941-929-8680
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staffing and Scheduling Support Specialist
Sarasota Memorial Hospital and Venice Campus
04.2023 - Current
Patient Safety Attendant/Monitor Tech
Sarasota Memorial Hospital
10.2022 - 04.2023
Case Management Support Specialist
Safe Children Coalition
11.2021 - 11.2022
Behavioral Tech Addictions Unit
Centerstone Hospital
02.2020 - 02.2021
Lead On Call Sexual Assault Victim Advocate
SPARCC
02.2017 - 02.2020
Sexual Assault Victim Advocate/Outreach Coordinator
Centerstone Rape Crisis
09.2015 - 02.2017
Referral Specialist
Centerstone
12.2014 - 09.2015
High School Diploma -
Manatee Technical College
Certificate - Victim Advocacy & Crisis Counseling
FCASV (Florida Council Against Sexual Violence)
Certificate - Domestic Violence Advocacy & Crisis Counseling
FCAD (Florida Coalition Against Domestic Violence)
Certificate - Behavioral Tech & Drug Addiction Group Lead
Centerstone Hospital
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