Patricia Lavigne
Crestwood
Summary
Accomplished retail associate with expertise in sales, product recommendations and customer engagement. Experienced in visual merchandising and inventory management. Skilled in application techniques, fostering client satisfaction and brand loyalty. Proven ability to lead and train teams, enhancing product knowledge and driving success in dynamic retail environments.
Overview
24
24
years of professional experience
Work History
Clinique Consultant
Ulta
Louisville
08.2023 - Current
- Assisted customers to determine best product fit for their needs
- Stayed current on industry trends through ongoing professional development opportunities such as conferences, webinars, and networking events.
- Replenished products daily
- Managed product inventory including stocking and backstroking from shipments
- Completed planogram updates
- Inventoried product levels and inventory adjustments
- Trained coworkers on product benefits and uses
- Built relationships with key stakeholders to foster trust and open communication.
- Tracked project progress against established timelines, adjusting as needed to maintain momentum.
- Evaluated effectiveness of implemented solutions by monitoring key performance indicators KPIs.
- Utilized strong communication skills to establish rapport with clients while discussing their beauty needs and desires.
- Expertly applied makeup for special occasions such as weddings or proms, ensuring client satisfaction with finished result.
- Handled customer inquiries via phone or email regarding product availability or usage tips for online shoppers.
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks.
- Uphold sampling policies and procedures to promote products and control costs.
- Communicated inventory issues and concerns to management for resolution.
- Managed inventory by restocking shelves as needed and ensuring all merchandise was properly displayed according to visual guidelines.
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Monitored expiration dates on products to ensure freshness and safety for client use.
- Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences.
- Maintained clean and organized work environment by regularly sanitizing makeup stations and tools according to hygiene standards.
- Kept beauty counter clean and professional with regular restocking and wipe-downs.
- Participated in ongoing training sessions to stay current on industry trends, new products, and emerging makeup techniques.
- Handled customer and administrative paperwork for sales, damages and RTVs.
Prestige Beauty Advisor
Ulta
05.2021 - 07.2023
- Determine and recommend products
- Participate in vendor events to meet and exceed sales goals
- Stock and replenish inventory
- Explain advantages of a variety of prestige products to assist customers in making product decisions
- Update displays and planograms
- Clean and organize prestige section of the store, including cash wrap area, cosmetic stations and shelves
- Participate in store and vendor training to elevate product knowledge an application techniques
- Train associates on prestige brand
- Respond to customer and store employee queries related to product and processes
Lancome Beauty Advisor/Counter Lead
Ulta
10.2018 - 05.2021
- Determined and recommended individualized skin care and cosmetic products
- Applied skincare and cosmetic product to customers face, neck, and hands
- Led and Participated in vendor events to meet and exceed sales goals
- Stocked and replenished inventory
- Explained advantages of a variety of prestige products to assist customers in making product decisions
- Updated displays and planograms
- Cleaned and organized product counters, including cash wrap area, cosmetic stations and shelves
- Participated in store and vendor training to elevate product knowledge an application techniques
Beauty Advisor/Key Holder
Bare Minerals
06.2017 - 10.2018
- Open and closed the store
- Met and exceeded sales goals
- Determined and recommended skincare and cosmetic products and industry trends
- Able to multi-task and work with multiple customers
- Customer focused
- Completed make-overs for a variety of customer skincare and cosmetic requirements
- Worked with customers to educate them on individualized skin care and cosmetic products
- Taught customers application techniques for skin care and cosmetic products
- Greeted customers enthusiastically
- Cleaned and organized store
- Handled customer relations issues in a gracious manner according to company policies
- Educated customers about the brand to incite excitement about the product ingredients and benefits
Prestige Beauty Advisor
Ulta
01.2016 - 06.2017
- Determined and recommended individualized skin care and cosmetic products
- Applied product to customers face, neck, and hands
- Led and Participated in vendor events to meet and exceed sales goals
- Stocked and replenished inventory
- Explained advantages of a variety of prestige products to assist customers in making product decisions
- Updated displays and planograms
- Cleaned and organized the store, including cash wrap area, cosmetic stations and shelves
- Participated in store and vendor training to elevate product knowledge an application techniques
Speech-Language Pathologist
Jefferson County Public Schools
10.2001 - 01.2015
- Developed individualized education plans
- Led and Participated in specialized training
- Developed individualized curriculum and materials
- Documented assessments and individual treatment
Education
Skills
- Product recommendations
- Customer engagement
- Inventory management
- Application techniques
- Cash Management
- Product sales
- Customer relationship management
- Sales strategy
- Staff training
- Event coordination
- Cash register operation
- Problem solving
- Effective communication
Timeline
Clinique Consultant
Ulta
08.2023 - Current
Prestige Beauty Advisor
Ulta
05.2021 - 07.2023
Lancome Beauty Advisor/Counter Lead
Ulta
10.2018 - 05.2021
Beauty Advisor/Key Holder
Bare Minerals
06.2017 - 10.2018
Prestige Beauty Advisor
Ulta
01.2016 - 06.2017
Speech-Language Pathologist
Jefferson County Public Schools
10.2001 - 01.2015