Patricia Levens

• Provided technical phone, alarm and email support to Target Store Team Members, Facilities Management field team members and external vendors for a multitude of assets and services in and around our Target Facilities. Handled escalated situations that were highly technical and time sensitive, saving Target money.
• Enhanced customer satisfaction with timely and accurate issue resolution.
• Followed all company policies and procedures to deliver quality work.
• Provided help and support to my peers as a Subject Matter Expert

• Provided a branded experience with every contact by engaging the guest to deepen the relationship and drive loyalty and sales.
• Placed guest orders and resolved guest concerns in a courteous and helpful manner via e-mails, phone calls, chat and letters

Provided a Target branded experience to each guest with specialized calls for Target Visa, Target Card and Target Check Card.

• Handled complaints, disputes and provided appropriate solutions to retain each guest
• Efficiently and effectively handled incoming calls with high quality and professionalism, while achieving performance and service goals