Patricia Lewis

I receive compensation for taking care of my disabled sister. The job involves assistance with grooming, feeding, transport to appointments and anything else she finds prohibitive to do by herself.

• Over the time at H&R Block. I held various positions. I started in customer support for the tax season. It became a year round position. I studied to become a tax preparer and advanced to office manager as well as tax preparer.
• I provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence and in person meetings.
• Coordinated employee work schedules and client assignments.
• Attended weekly managerial meetings for direction in marketing and employee relations.
• Prepare accountability reports for branch office performance.
• Handled sensitive information with discretion, maintaining confidentiality of company documents, personnel records and clients tax documentation.

• I worked primarily in State Care and Protection cases where I represented Mothers, Fathers or Children for Massachusetts Human Health Services in abuse and neglect cases.
• I also worked in private practice doing Family Law
• (Divorce and Custody Matters) as well as drafting Wills and Trust documents and Real Estate sales and purchases agreements.
• Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
• Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
• Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
• Drafted comprehensive legal documents such as pleadings, motions, briefs, contracts, wills, and trusts for various clients.
• Negotiated settlements of disputes and litigation.
• Improved client satisfaction rates by providing timely updates on case progress and addressing concerns promptly.