Patricia Ludena
Sandusky,OH
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn Sandusky
11.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Host
Kalahari Resorts Sandusky
06.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Front Desk Receptionist
Killawasi Lodge
12.2021 - 05.2022
- Performed the functions of an assistant when the manager was on free days.
- Supervised rooms to ensure the quality of the hotel.
- Support in different areas such as Restaurant.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Pastry Shop Online "Delicakes"
Own Business
08.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Empedrada Lodge Hotel
11.2017 - 01.2019
- Got promoted from reservations executive to Assistant of the manager.
- Helped to create a new hotel system called "Cloudbeds"
- Helped to innovate the webpage.
- Managed all the OTAS like Booking, Expedia and Tripadvisor.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Restaurant Waiter
Belmond Las Casitas - Colca Canyon
01.2017 - 10.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Education
No Degree - Intensive English Course
EF International Language School
Perth, Australia03-2020
No Degree - Update in Front Desk And Hotel Reservations
Management of Hotels And Restaurants School.
Lima,Peru01-2020
Bachelor of Hospitality Management - Hotel Management
San Ignacio De Loyola University
Lima,Peru12-2016
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Administrative skills
- Issue handling
- Hospitality services
- Guest relations
- Initiative-taking
- Skilled in Choice Advantage system
- Hospitality best practices
- Fluent in Spanish and English
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Elementary
Timeline
Front Desk Receptionist
Comfort Inn Sandusky
11.2022 - 06.2023
Host
Kalahari Resorts Sandusky
06.2022 - 06.2023
Front Desk Receptionist
Killawasi Lodge
12.2021 - 05.2022
Pastry Shop Online "Delicakes"
Own Business
08.2020 - 11.2021
Assistant Manager
Empedrada Lodge Hotel
11.2017 - 01.2019
Restaurant Waiter
Belmond Las Casitas - Colca Canyon
01.2017 - 10.2017
No Degree - Intensive English Course
EF International Language School
No Degree - Update in Front Desk And Hotel Reservations
Management of Hotels And Restaurants School.
Bachelor of Hospitality Management - Hotel Management
San Ignacio De Loyola University
Similar Profiles
Shanika SmithShanika Smith
Sales Manager at Holiday Inn Presidential and Comfort Inn SuitesSales Manager at Holiday Inn Presidential and Comfort Inn Suites
Haley BradleyHaley Bradley
Sales Manager at Holiday Inn and Comfort InnSales Manager at Holiday Inn and Comfort Inn
Summer BondleySummer Bondley
Housekeeping at Comfort Inn and Quality Inn, by Choice HotelsHousekeeping at Comfort Inn and Quality Inn, by Choice Hotels
Angela CarterAngela Carter
Program Supervisor at Erie Residential Living IncProgram Supervisor at Erie Residential Living Inc
David BairdDavid Baird
Assembly Line Production Worker at WhirlpoolAssembly Line Production Worker at Whirlpool