Patricia Marten
East Bethel ,MN
Summary
Results-driven cosmetologist and manager with a successful tenure at Great Clips Salon, focused on maximizing client satisfaction through outstanding social skills and customized services. Applied active listening to improve client experiences while maintaining high sanitation standards. Achieved greater efficiency in appointment scheduling, enhancing overall salon organization and client comfort.
Overview
35
35
years of professional experience
Work History
Cosmetologist
Great Clips Salon
12.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Cosmetologist/manager
Great Clips Salon
02.1991 - 10.2018
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Product Builder/development
Boston Scientific
03.2020 - 12.2022
- Maintained an organized workspace at all times, allowing for efficient access to tools and materials necessary for successful product assembly.
- Worked closely with supply chain partners to ensure timely delivery of raw materials needed for uninterrupted production.
- Analyzed production data to identify trends and opportunities for improvement, leading to enhanced operational efficiency.
- Performed quality assurance checks on finished products before shipping, ensuring that only top-quality items reached customers'' hands.
- Collaborated with cross-functional teams to develop innovative product designs, resulting in a more competitive market position.
- Ensured compliance with safety regulations by adhering to established protocols and wearing protective gear as required.
- Participated in continuous improvement initiatives, sharing ideas for process enhancements and supporting their implementation.
- Enhanced product quality by implementing rigorous testing procedures and addressing identified issues.
- Reduced production time and costs by identifying bottlenecks and implementing process improvements.
- Supported prototype development efforts by constructing test models based on design specifications provided by the engineering team.
Education
St Bernards
St.Paul, MN Skills
- Social skills
- Friendly communication
- Active listening
- General studies
Timeline
Product Builder/development
Boston Scientific
03.2020 - 12.2022
Cosmetologist
Great Clips Salon
12.2018 - Current
Cosmetologist/manager
Great Clips Salon
02.1991 - 10.2018
St Bernards
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