Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

PATRICIA MARTINEZ

Waukegan,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Server

Concorde Banquets
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Molding Operator

Flexan
11.2021 - Current
  • Enhanced product quality by carefully monitoring machine settings and adjusting as needed.
  • Streamlined production processes for increased efficiency with continuous equipment maintenance.
  • Improved safety standards by conducting regular inspections of equipment and workstations.
  • Maximized productivity with meticulous preparation of materials before each shift.
  • Collaborated closely with Quality Control to ensure adherence to company specifications and customer requirements.

Production Associate

Takeda
07.2021 - 11.2021
  • Conducting tests and inspections of products, services, or processes to evaluate quality of performance
  • Responsible for the hands-on execution of all activities in the production area
  • Manufactured product for irregularities or defects
  • Completes relevant paperwork following GDP/GMP guidelines
  • Operates general production equipment (such as labelers, parts washers, autoclave, stir plates, etc)
  • Performs daily cleaning of the production area to maintain in GMP fashion.

Production Specialist

ABBOTT
02.2021 - 05.2021
  • Performed work required for the assembly of components, devices, and/or final product
  • Performs routine work in all production areas with limited supervision
  • Ensures quality of product using standard operating procedures, templates, training and supervision, and good judgement.

Sales Advocate

AT&T (Cricket Wireless)
02.2009 - 03.2020
  • Sold great products and wireless service while providing excellent customer service
  • Responsible for leadership and full operation of retail stores including opening, closing, cash handling and inventory
  • Performed a variety of leadership functions including: achieving store productivity/financial targets, planning and executing promotional and functional local store marketing events
  • Motivated, led and trained sales team, provided informal coaching and support during the course of any given day
  • Provided answers and resolutions to customer inquiries to prevent disruption or disconnection of their accounts.

Education

College of lake County
01.2001

Skills

  • Excellent leadership skills
  • Reliable
  • Knowledgeable in Microsoft Office & basic computer functions
  • Fluent in English & Spanish
  • Order Delivery Practices
  • Safe Food Handling
  • Food Running

References

Available upon request

Timeline

Server

Concorde Banquets
09.2023 - Current

Molding Operator

Flexan
11.2021 - Current

Production Associate

Takeda
07.2021 - 11.2021

Production Specialist

ABBOTT
02.2021 - 05.2021

Sales Advocate

AT&T (Cricket Wireless)
02.2009 - 03.2020

College of lake County

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PATRICIA MARTINEZ