Patricia Martinez

Bilingual Dispatcher

Superior Nationwide Logistics - Bridgeway

09.2022 - Current

Coordinated incoming and outgoing shipments to ensure timely deliveries.
Optimized daily schedules for drivers, ensuring efficient route planning.
Managed communication between drivers and clients to maintain clear expectations.
Improved response times by streamlining dispatch procedures.
Monitored vehicle locations using GPS tracking for efficient dispatching.
Prioritized urgent requests to ensure critical deliveries were made on time.
Facilitated resolution of delivery issues, maintaining high customer satisfaction.
Assisted drivers with navigation and routing, reducing travel time.
Updated delivery records accurately, ensuring data integrity.
Implemented new dispatch software, enhancing operational efficiency.
Trained new dispatch staff to maintain consistent service quality.
Provided support during peak hours, ensuring seamless operations.
Handled emergency situations promptly, minimizing disruptions.
Directed dispatching, routing, and tracking of 30 fleet vehicles.
Scheduled and organized delivery routes.
Scheduled deliveries and pickups according to customer needs.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Tracked and monitored vehicle performance and maintenance.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Monitored flow of paperwork and directed information to appropriate departments.
Communicated with customers to provide delivery updates and resolution.
Monitored and tracked dispatch communication systems.
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Assisted in resolving customer complaints and grievances.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Answered phone calls and responded to customer emails.
Facilitated training for new dispatchers, improving team readiness and performance.
Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Analyzed dispatch data to identify areas for performance improvement.