Rodney Brown
Chino,Ca
Summary
Dynamic field service technician with a robust background in maintenance and equipment repair, offering extensive expertise in operational management. Proven ability to deliver exceptional service while ensuring optimal equipment functionality, fostering reliability and efficiency. Strong collaborator with a knack for adapting to evolving challenges, adept at diagnosing and resolving technical issues with precision. Committed to leveraging proactive problem-solving skills and a swift learning capacity to drive team success and contribute significantly to organizational growth.
Overview
24
24
years of professional experience
Work History
Lead Field Service Technician
Total Warehouse
Anaheim, CA
11.2016 - Current
- Travel to customer locations to troubleshoot and repair forklifts.
- Provided customer service to clients via telephone and in person for part sales and repair.
- Performed hydraulic component replacement, testing, and diagnosis.
- Installed test gauges and sensors including thermocouples, readouts, lap counters.
- Completed initial teardown and documentation of lifts, looking for possible failures or problems incurred in and after basic testing. Reported findings to Management.
- Responsible for all preventive maintenance checks and ordering of parts
- Troubleshoot, analyzed and inspected all forklifts
Parts Specialist
Big Joe Handling Systems
Hayward, CA
11.2015 - 11.2016
- Uphold records of all sales, customer transactions, and ensure compliance to company guidelines and maintain work area at all times.
- Maintain retail sales floor, manage all displays to ensure optimal level of customer satisfaction, effectively manage control of all inventory.
- Coordinate with internal and external customers to ensure all parts reach within team frame, while ensuring compliance to all local and federal regulations are met.
- Responsible for knowledge of all mechanical parts, products, and design to obtain correct purchase orders to attain required parts from vendors.
- Administer and maintain records of all warranty parts returned while managing updates in system for all special orders, evaluate and track all orders.
- Process all invoices and compare to requisitions and evaluate quantity of merchandise received, while tracking parts purchased and received.
- Collaborate with customers and vendors and maintain inventory for warehouses.
- Monitor all parts in stockroom, perform regular cycle count, and ensure compliance to all safety regulations and procedures according to employee handbook.
- Participate in various training programs to enhance knowledge on all processes.
Battery Technician
Big Joe Handling Systems
Hayward, CA
08.2012 - 11.2015
- Characterize battery performance to understand typical behavior for diagnostic purposes.
- Develop and document procedures for use, handling, charging, storage, shipment of the battery pack.
- Provide technical support of battery systems: document problems from the field, investigate root cause, help find containment and solution, and communicate problems to drive future designs.
- Repair of connectors and posts/overall cells replacements.
- Tests electric battery chargers, using portable testing unit
- Install forklift battery chargers in single,3 phase supply line.
- Wire to wire check and troubleshooting.
Electronic Hardware/Software Test Technician
MiTac Information Systems Corp.
Fremont, CA
03.2010 - 08.2012
- Assisted in the installation, configures, and upgrades of operating systems and software, using standard business and administrative packages.
- Assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanner and related hardware.
- Aided in rewiring of cables as required for new installations and manufacturing reconfiguration.
- Help technicians troubleshoot problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems.
Electronic Hardware/Software Test Technician
Multis Inc.
Union City, CA
12.2007 - 03.2010
- Assisted in the installation, configures and upgrades operating systems and software, using standard business and administrative packages.
- Assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanner and related hardware.
- Aided in rewiring of cables as required for new installations and manufacturing reconfiguration.
- Help technicians troubleshoot problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems.
Assistant Manager
Shiekh Shoes
San Jose, CA
11.2002 - 09.2004
- Established relationships with current/new customers in order to build sales, and meet customer satisfaction.
- Restocked merchandised on a daily basis. Planned and designed creative visual displays for store.
- Handled cash transactions, resolve customer tribulations, and assisted in returns/exchanges.
- Responsible for balancing register.
- Supervised and scheduled daily responsibilities for employees.
Education
Diploma -
Piedmont Hills High School
San Jose, CA06-2002
Skills
- Forklift Certified, Mechanical Aptitude, Inventory Control, Quality focused, Computer Competent
Personal Qualifications
Project Management skills, Resourceful, Conscientious, Self-Sufficient, Team player, Passionate for details, and Reliable
Timeline
Lead Field Service Technician
Total Warehouse
11.2016 - Current
Parts Specialist
Big Joe Handling Systems
11.2015 - 11.2016
Battery Technician
Big Joe Handling Systems
08.2012 - 11.2015
Electronic Hardware/Software Test Technician
MiTac Information Systems Corp.
03.2010 - 08.2012
Electronic Hardware/Software Test Technician
Multis Inc.
12.2007 - 03.2010
Assistant Manager
Shiekh Shoes
11.2002 - 09.2004
Diploma -
Piedmont Hills High School