Patricia Mays
Greensboro,NC
Summary
Cashier and Customer Service Associate with over 5 years of experience in dynamic retail environments, adept at enhancing customer satisfaction through efficient service and problem resolution. Demonstrates strong communication, multitasking, and leadership skills, contributing to improved team performance and streamlined operations. Passionate about delivering exceptional customer experiences and committed to continuous growth in the customer service field.
Overview
4
4
years of professional experience
Work History
Prime Shopper / Cashier
Whole Foods Market
12.2023 - Current
- Assist customers daily with checkout, self-checkout troubleshooting, and ID verification
- Maintain organized checkout stations to reduce customer wait times and improve flow
- Provide personalized shopping services, selecting items for customer pickup orders
- Deliver groceries to customers' vehicles, enhancing convenience and service quality
- Assist customers with product location and recommendations, providing knowledgeable guidance on organic and specialty items to enhance the shopping experience.
- Provide exceptional customer service, fostering a welcoming environment and enhancing customer loyalty through attentive interactions.
Crew Member / Cashier
The Habit Restaurant
07.2023 - 12.2023
- Provided efficient service and manage orders in high-volume settings, enhancing customer satisfaction.
- Maintained prep station cleanliness, ensuring compliance with health standards.
- Facilitated team communication to streamline food delivery during peak hours, improving service speed.
- Delivered exceptional customer service, resulting in increased customer satisfaction and repeat business for the restaurant.
Cashier
Walmart
08.2021 - 06.2023
- Assisted customers at checkout, resolving issues efficiently to enhance satisfaction.
- Operated POS systems, maintaining accuracy and efficiency in transactions.
- Ensured cash drawer accuracy, adhering to company financial guidelines.
- Demonstrated stamina by working long shifts, maintaining professionalism.
- Resolved customer concerns, contributing to a positive shopping experience.
Education
Associates in Applied Science - Medical Sonography
Forsyth Technical Community College
05.2027
Skills
- Customer Service: Communication, Customer Engagement, Conflict Resolution, Attention to Detail
- Leadership: Time Management, Quick Learner, Strong Communication, Adaptability, Multitasking
Timeline
Prime Shopper / Cashier
Whole Foods Market
12.2023 - Current
Crew Member / Cashier
The Habit Restaurant
07.2023 - 12.2023
Cashier
Walmart
08.2021 - 06.2023
Associates in Applied Science - Medical Sonography
Forsyth Technical Community College
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