Patricia McNamara
Sheffield Lake
Summary
At Mercy Health, I excelled as a Medical Secretary, enhancing office productivity and patient satisfaction through expert management of check-in and check-out at the front desk operations. I have also excelled in scheduling the high dollar tests with our patient (Mammograms, CT scans, Bone Scans). Leveraging skills in medical terminology and customer service, I significantly improved billing processes and patient scheduling, demonstrating a commitment to efficiency and compassionate patient care with patients and their families.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Medical Secretary
Mercy Health Care
10.1990 - Current
- Prioritize calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Manage front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintain a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Keep information confidential and followed HIPAA guidelines to maintain patient trust.
- Register new patients in electronic medical records prior to appointment scheduling.
- Enhance office productivity by handling high volume of callers per day.
- Improve billing processes by diligently verifying insurance coverage, submitting claims
- Streamline office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Use knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Expedite prescription refills for patients using electronic prescriptions systems while adhering to applicable regulations.
- Perform various administrative tasks by filing, copying and faxing documents.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Expedite prior authorizations on patients that need this for their specific medications due for the pharmacy.
- Work on disability forms daily for patient's needing them in order to have for time off of work either for intermittent leave or comprehensive leave.
Education
High School Diploma -
Lorain Southview High School
Lorain06.1982
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Patient check-in and check-out
- Medical Coding Basics
- Transcribing of letters for physician's and patients
- Completion of prior authorizations for medications for patient's and pharmacies alike
- Completion of disability papers for patient's in a timely manner
- Completion of DME forms for patients needing Oxygen, CPAP machines and any other type of devices deemed necessary
Accomplishments
I have taken the course of Medical/Billing and Coding through Mercy College. All I would have left to do now is take the state test. I completed this Certification that was awarded to me in December of 2024.
Certification
Medical/Billing and Coding
Timeline
Medical Secretary
Mercy Health Care
10.1990 - Current
High School Diploma -
Lorain Southview High School
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