Patricia Medina
San Antonio
Summary
Motivated Inside Sales Support Supervisor who is results-driven with a focus on team development and performance consistency. Proficient in communication, maximizing potential, and driving success.
Overview
21
21
years of professional experience
Work History
Inside Sales Support Supervisor
Home Depot
04.2022 - Current
- Creating a high-performance team through training, feedback, enhancing team morale, performance consistency, and mutual responsibility.
- Involvement in hiring, onboarding, and development programs to strengthen team capabilities.
- Communicates clear expectations and monitors progress through weekly team meetings and one-on-one individual meetings.
- Resolves escalated customer issues with urgency and empathy.
- Action-oriented while driving queue management to enhance the team's speed to quote, follow up, process payments, and vendor responses.
- Maintain relationships with our outside sales teams through weekly meetings.
Pro Desk Supervisor
Home Depot
San Antonio
08.2017 - 04.2022
- Delivered exceptional customer service in a high-pressure environment.
- Maintained strong business relationships with our top 75 Pro customers, while building new loyalty Pro Xtra members through prospecting.
- Drive credit accounts and enrollment for our loyalty program, Pro Xtra.
- Executed complex orders by using multiple systems, vendors, and select products.
- Collaborated with vendors to fulfill large-scale orders, ensuring timely deliveries
- Conducted weekly sales department audits, driving performance improvements.
- Motivated team members to achieve weekly, monthly, and quarterly goals.
Customer Service Supervisor
Home Depot
San Antonio
05.2004 - 08.2017
- Delivered exceptional customer service in fast-paced environment.
- Processed sales and refunds, scheduled delivery or pick timeframes efficiently.
- Completed weekly inventory reports to manage special orders and stock products.
- Led team in mastering multiple ordering systems and correcting orders as needed.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06-2002
Skills
- Action oriented
- Problem-solving
- Drives results
- Conflict resolution
- Effective communication
- Maximize potential
Timeline
Inside Sales Support Supervisor
Home Depot
04.2022 - Current
Pro Desk Supervisor
Home Depot
08.2017 - 04.2022
Customer Service Supervisor
Home Depot
05.2004 - 08.2017
High School Diploma -
South Milwaukee High School
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