Patricia Mello
Merritt Island,FL
Summary
Dynamic manager with a proven track record at Burger King, enhancing customer satisfaction through effective team leadership and innovative training programs. Skilled in operations management and decision-making, I streamlined inventory processes, significantly reducing waste while fostering a collaborative environment that empowered staff and improved service quality.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Burger King
Merritt Island, FL
01.2022 - Current
- Oversaw daily operations to guarantee adherence to health and safety regulations.
- Trained and mentored team members on customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented new scheduling system, optimizing staff coverage during peak hours.
- Monitored food quality and presentation, ensuring adherence to company standards.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Store Manager
Bagel 13
Rockledge, FL
03.2019 - 10.2024
- Trained and mentored staff on customer service best practices to enhance team performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
JCPenney
Jensen Beach, FL
05.2007 - 10.2016
- Led team to achieve sales targets through effective coaching and performance management.
- Developed training programs for new associates, fostering a collaborative work environment.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Collaborated with department heads on strategic initiatives to enhance overall store performance.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Operations management
- Schedule preparation
- Marketing
- Clear communication
Certification
Serv-safe
Timeline
Manager
Burger King
01.2022 - Current
Store Manager
Bagel 13
03.2019 - 10.2024
Manager
JCPenney
05.2007 - 10.2016