Patricia Mendoza
Texarkana
Summary
Dynamic and dedicated waitress with a proven track record at Lee's China Restaurant, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through effective order management and prompt resolution of inquiries. Skilled in payment processing and team collaboration, consistently maintaining high service standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Leeds’s China Restaurant
05.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timeliness to enhance guest satisfaction.
- Trained new team members on restaurant protocols and service standards.
- Handled cash transactions accurately and efficiently at point of sale.
- Resolved customer inquiries and complaints promptly to maintain positive experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Nursing
Texarkana College
Texarkana, TXHigh School Diploma -
Texas High School
Texarkana, TX05-2018
Skills
- Customer service
- Patience
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Safe food handling
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Table setting
- Active listening
- Menu memorization
- Time management
- Supply restocking
- Table bussing
- Relationship management
- Seating arrangements
- Ordering procedures
Languages
Spanish
Professional Working
Timeline
Waitress
Leeds’s China Restaurant
05.2023 - Current
No Degree - Nursing
Texarkana College
High School Diploma -
Texas High School