Patricia Mercado Hernandez
North Highlands,CA
Summary
Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Always ready for learning challenging activities and determined to achieve each role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Expanded Learning Program Assitant
San Juan Unified School District Early Childhood E
Carmichael, CA
09.2021 - Current
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Coordinated support to facilitate general office operations.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Maintained positive working relationship with fellow staff and management.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
Costa Vida Restaurant
Costa Vida
Roseville, CA
08.2020 - 12.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered various calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Antelope High School
Antelope, CA05-2021
Skills
- Spanish and English Fluency
- Child Development
- Activity Planning
- Classroom Management
- Meeting Facilitation
- Multitasking and Organization
- Documentation Management
- Valid Driver's License
- Driven and Outgoing
- Vendor Relationship Management
- Teamwork and Collaboration
Certification
- CPR Certificate
- 42 WPM- Typing Certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Expanded Learning Program Assitant
San Juan Unified School District Early Childhood E
09.2021 - Current
Costa Vida Restaurant
Costa Vida
08.2020 - 12.2022
Antelope High School
- CPR Certificate
- 42 WPM- Typing Certificate
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