Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Awards
Timeline
Generic
Patricia Miller

Patricia Miller

Denver,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Support Specialist Remote

Appen
01.2020 - Current
  • Customer service with adults and students
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Housekeeper

Sylvia Butler
01.2013 - Current
  • Make bed, CLEAN AND DUST, WASH CLOTHES

Laborer

Dave's Handyman's Service
01.2001 - Current
  • Roofing, Painting, Dry wall.

Food Service Worker II

Denver Public Schools
02.2000 - Current
  • Line cook, supervisor, run snack bar also maintain salad bar
  • Prep cook, inventory, ordering food and dating it.

Mail Handler

United States Postal Services
06.2015 - 08.2020
  • Communicate effectively with diverse people including clients or their representatives
  • Reads word order or follows oral instructions to ascertain materials or containers to be moved
  • Operates and maintains machinery in order to complete daily operations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Care Specialist

Life Quality Homes
10.2010 - 04.2012
  • Reviewed, Analyzed, and created detailed documentation of clients
  • Prepare meals three times a day, corresponding with family, doctor, DON and administrators
  • Hospice, Alzheimer, and dementia clients
  • Provided entertainment for client by conducting games, reading, arts and crafts.

Education

High School Diploma -

Gorge Washington High School
Denver, CO
05.1988

Skills

  • Co
  • Customer Service
  • English
  • Call center experience
  • Complaint Handling
  • Problem-Solving
  • Support Services
  • Appointment Scheduling
  • Customer Response
  • Friendly and Patient
  • Highly Professional
  • Remote Technical Support

Certification

Drivers LicenseDot, 10/01/19, 01/01/20, Dot

Additional Information

IExcellent communication proficiency with the ability to advance my interpersonal and organizational abilities obtained. Capable of effectively working in a fast paced environment, muti-tasking, obtaining knowledge in computer software's and programs, customer service, team player. Always works with a sense of urgency, dedication, dependability and flexibility. Self-motivated with a positive attitude.

Personal Information

  • Title: food service worker - Work Options for Women
  • Work Permit: Authorized to work in the US for any employer

Awards

pos, 04/01/15, Denver Public Schools hole pos system.

Timeline

Customer Support Specialist Remote

Appen
01.2020 - Current

Mail Handler

United States Postal Services
06.2015 - 08.2020

Housekeeper

Sylvia Butler
01.2013 - Current

Care Specialist

Life Quality Homes
10.2010 - 04.2012

Laborer

Dave's Handyman's Service
01.2001 - Current

Food Service Worker II

Denver Public Schools
02.2000 - Current

High School Diploma -

Gorge Washington High School

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Patricia Miller