Patricia Miller
Dover,PA
Summary
Dynamic leader with a proven track record at Stella Maris, adept in schedule management and fostering teamwork. Excelled in enhancing operational efficiency and customer satisfaction through strategic planning and effective staff coordination. Skilled in software utilization and problem-solving, achieving significant improvements in program outcomes.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Pa Retina Specialist
Camp Hill
10.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Monitoring drug counts and assisting with drug authorization, drug inventory and electronic medical record software programs.
- Verifying insurance information Before scheduled appointments.
- Answering triage communications and communicating with the doctor.
- Use of programs like MDI, Nextech, Ring Central, Poduis, Connect On Call, Televox, and Tiger Connect.
- Working in satellite offices as needed
- Collecting past due and collections from patients.
Owner
Pinky’s Bbq Llc
Hanover, Pa
07.2020 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
School Operations Coordinator
Sheppard Pratt Hospital
Baltimore, MD
01.2018 - 04.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
Program Manager
Stella Maris
Baltimore, MD
03.2016 - 03.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Management of community media outlets for the center.
- Assisting director with marketing strategies for center.
- Large scale event planning for center
- Community outreach
- Manage the daily workings of the day center
- Management of a staff of 20
- Manage transportation including development of routes for the members.
- Use of Smartlinx to develop staff schedules and perform payroll
- Meet with families with assistance with placement and develop plans for their loved ones success in the center
- Quarterly progress notes and daily attendance notes in EHR on members.
- Create monthly activity calendar, lunch menu, and newsletter.
- Acting Director of day center in her absence.
- Staffing and center operations tracking to meet state regulations and compliance
- Assist with admission process.
Education
Bachelor Of Arts - History
Towson University
Baltimore, MD05.2009
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Teamwork and Collaboration
- Time management skills
- Schedule Management
- Staff Coordination
- Scheduling proficiency
- Deadline-oriented
- Skilled in Software
- Patient Scheduling
- Patient Registration
Timeline
Scheduling Coordinator
Pa Retina Specialist
10.2023 - Current
Owner
Pinky’s Bbq Llc
07.2020 - 01.2024
School Operations Coordinator
Sheppard Pratt Hospital
01.2018 - 04.2019
Program Manager
Stella Maris
03.2016 - 03.2019
Bachelor Of Arts - History
Towson University