Patricia Montenegro
Aventura,FL
Summary
Systematic Account Coordinator undertaking day-to-day tasks relating to customer service and support in proper execution of customer account objectives. Productive and hardworking professional polished in tracking project milestones, creating education and pitching ideas to achieve sales goals. Hands-on experience with CRM software paired with exceptional account management and education skills. Comfortable managing multiple simultaneous projects with high accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Coordinator
Caudalie
05.2023 - 06.2023
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.
- Coordinated training masterclasses.
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Analyzed ACCR to detect discrepancies, sales, education progress.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Licensed Beauty Advisor
Sephora
03.2022 - 04.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Sales Specialist
Dior
11.2020 - 02.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Advisor
BC Innovations
02.2020 - 11.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
Lancome Beauty Advisor
05.2019 - 02.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin needs of customers to provide assistance in choosing best products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Prestige Beauty Advisor
Ulta
11.2017 - 05.2019
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Blogger
Makeupbypatricia
01.2012 - 01.2015
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Researched creative topics to write, edit and create layouts for new articles and features.
- Created content for websites and online publications.
- Studied and commented on current news and trends.
Education
License - Master Aesthetician
Neo Beauty School
Miami, FL08.2022
Bachelor’s - Psychology
Universidad Rafael Urdaneta, Psychoanalysis
Maracaibo, Venezuela12.2015
Skills
- Service-Orientation
- Speaking
- Professional Relationships
- Social Perceptiveness
- Customer Service
- Training and Development
- Manage Budgets
- Account Coordination
Certification
- Licensed Esthetician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Limited Working
Timeline
Account Coordinator
Caudalie
05.2023 - 06.2023
Licensed Beauty Advisor
Sephora
03.2022 - 04.2023
Sales Specialist
Dior
11.2020 - 02.2022
Sales Advisor
BC Innovations
02.2020 - 11.2020
Lancome Beauty Advisor
05.2019 - 02.2020
Prestige Beauty Advisor
Ulta
11.2017 - 05.2019
Blogger
Makeupbypatricia
01.2012 - 01.2015
License - Master Aesthetician
Neo Beauty School
Bachelor’s - Psychology
Universidad Rafael Urdaneta, Psychoanalysis
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