Patricia Morales
Houston,TX
Summary
Seasoned professional with over 10 years of expertise in EMS patient medical records management, including modification and retrieval. Experienced in supervising staff, creating and managing purchase requisitions in SAP, and proficient in monitoring and managing employee timecards. Adept at ensuring accurate and efficient operations while adhering to regulations and policies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Supervisor
Houston Fire Department
06.2002 - Current
- Supervise the Records Reconciliation Section, ensuring timely and accurate responses to patient records and information requests. .
- Coordinate the Lost and Found Section, managing the retrieval and storage of items left on EMS units and at fire stations, to ensure their return to patients. Resolved customer complaints or answered customers' questions, beyond the normal scope of subordinates' responsibilities.
- Supervise the review and analysis of the Daily Report of Missing Patient Care Records to ensure accuracy and completeness.
- Handled patient care record requests from Ben Taub, making requisite updates to ensure retrievability for billing purposes.
- Investigates and reviews triage reports from the Finance Department for discrepancies, directing staff to make necessary corrections to ensure accurate EMS billing.
- Managed EMS personnel, maintaining strict confidentiality of employee information, and ensuring secure access for authorized individuals.
- Assist managers with the tracking and monitoring of P-card transactions and purchase orders.
- Support office operations by managing staff, and overseeing employees' timecards and approval.
- Prioritize tasks to achieve the EMS division objective and aid in the application of rules, regulations, policies, and procedures in daily operations.
Education
Barbara Jordan High School for Careers
06.1984
Skills
- Record Management
- Staff supervision
- Budget Planning
- Payroll and budgeting
- Effective communication
- Problem solving
- Operational Efficiency
- Team Leadership
Certification
- Certified Ambulance Privacy Officer (CAPO)
- HIPAA Compliance Officer
- SAP Certified
Languages
English
Professional
Spanish
Professional
References
Available upon request
Timeline
Office Supervisor
Houston Fire Department
06.2002 - Current
Barbara Jordan High School for Careers
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