Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Moreno

El Paso,TX

Summary

Dynamic and reliable professional with extensive experience in customer service at Wendy's Restaurant. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Demonstrated flexibility and teamwork while maintaining a professional appearance, ensuring a safe and welcoming environment for all patrons. Committed to excellence in every interaction.

Overview

3
3
years of professional experience

Work History

Cashier Assistant

Wendys Restaurant
08.2024 - Current
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.

Driver

Uber And Lyft
03.2024 - 08.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Security Officer

Deployed Services
06.2023 - 01.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Security Officer

Blue Ups
02.2023 - 05.2023
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

COVID-19 Screener

UMC Hospital
02.2022 - 02.2023
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Donned and removed personal protective equipment (PPE) per company protocols.
  • Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.

Education

Certificate Of Completion - Nursing Assistant

Cultural Technical Institute
El Paso, TX
05.2022

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Reliability and punctuality
  • Cash handling
  • Flexible schedule
  • Professional appearance

Timeline

Cashier Assistant

Wendys Restaurant
08.2024 - Current

Driver

Uber And Lyft
03.2024 - 08.2024

Security Officer

Deployed Services
06.2023 - 01.2024

Security Officer

Blue Ups
02.2023 - 05.2023

COVID-19 Screener

UMC Hospital
02.2022 - 02.2023

Certificate Of Completion - Nursing Assistant

Cultural Technical Institute

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Patricia Moreno