Patricia Mosley-Walker
Executive Assistant
Atlanta,Georgia
Summary
Hardworking professional with experience in office operations, program management, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
22
22
years of professional experience
Work History
Program Analyst
MIRACORP
Mesa, Arizona
07.2022 - 08.2023
- Gather information from various sources and interpret patterns through trend analysis
- Perform status reporting, deliverable reviews, schedule/risk monitoring
- Assist in the identification of opportunities for process improvement, including the development of processes, tools, and template(s), to increase effectiveness of program activities
- Assist in development of program documentation and standards of procedure (SOPs)
- Prepare briefings for program and executive leadership
- Proposing and/or drafting new business processes to streamline or support the client's existing business model
- Duties consist of preparing, monitoring, and ensuring submission of office reports
- Responsible for developing fast turn and Quick Reaction
- Capability proposals and successfully resourcing and executing them successfully
- Support Request for Work (RFW) process guides to develop Solution Description Project Plans Produce RFW and Project Status Reports to perform monthly escalation status reports
- Implement RFW Escalation procedures
- Provide RFW exception reports, Weekly Activity Reports, Meeting Minutes, Project schedules.
Business Service Representative
Associated Credit Union
Norcross, Georgia
09.2001 - 05.2022
- Conferred with customers by telephone or in-person to provide product or service information
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Navigated multiple computer systems and applications and utilized search tools to find information
- Followed up promptly on all unresolved cases from previous shifts
- Made appropriate account corrections to resolve customer problems
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Referred unresolved customer grievances to designated departments for further investigation
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Processed customer adjustments to maintain financial accounts.
Education
Bachelor of Arts (B.A.) in Accountant -
Clayton State University
07.2001
Skills
- Excel Spreadsheets
- Microsoft PowerPoint
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Accounting Techniques
- Meeting Agendas and Minutes
- Mail Handling
- Microsoft Access
- Microsoft Word
- Microsoft SharePoint
- Spreadsheet Tracking
- Schedule Planning
- Travel Accommodations
- Certified in 10-Key
- Meeting Minutes
- Financial Analysis
Personal Information
Title: Program Analyst
Timeline
Program Analyst
MIRACORP
07.2022 - 08.2023
Business Service Representative
Associated Credit Union
09.2001 - 05.2022
Bachelor of Arts (B.A.) in Accountant -
Clayton State University
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