Patricia Mueller
Superior,WI
Summary
Proven leader in healthcare, notably at Aspirus St. Luke's, where I spearheaded initiatives that significantly enhanced patient care and team productivity. Expert in biopsy handling and fostering teamwork, my strategies improved service delivery and patient satisfaction. Achievements include streamlining endoscopic procedures and leading quality assurance efforts, demonstrating exceptional problem-solving and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operational Lead Gastroenterology
Aspirus St. Luke's
2020.08 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Endoscopy Supervisor
St. Luke's Hospital
2017.10 - 2020.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Registered Nurse, Endoscopy
St. Luke's Hospital
2008.09 - 2017.10
- Assisted physicians in performing complex endoscopic procedures, ensuring patient safety and comfort throughout.
- Applied advanced nursing skills to handle emergency situations during endoscopic procedures calmly and effectively.
- Educated patients on post-procedure care, increasing adherence to discharge instructions and promoting overall wellbeing.
- Managed sedation administration for optimal pain relief during clinical sessions while monitoring vital signs closely.
- Ensured accurate documentation of endoscopy findings for timely diagnosis and treatment plans.
- Actively participated in quality assurance initiatives pertaining to endoscopic services, leading to continuous improvements in patient care delivery systems.
- Monitored patient reactions after administering medications and IV therapies.
Registered Nurse, Endoscopy
Aurora Medical Center
2007.04 - 2008.05
- Assisted physicians in performing complex endoscopic procedures, ensuring patient safety and comfort throughout.
- Applied advanced nursing skills to handle emergency situations during endoscopic procedures calmly and effectively.
- Educated patients on post-procedure care, increasing adherence to discharge instructions and promoting overall wellbeing.
- Managed sedation administration for optimal pain relief during clinical sessions while monitoring vital signs closely.
- Reduced procedure times by efficiently preparing patients, rooms, and equipment for endoscopic examinations.
- Ensured accurate documentation of endoscopy findings for timely diagnosis and treatment plans.
Clinical Lead Nurse
Aurora Health Care
2005.02 - 2007.04
- Promoted patient satisfaction by actively addressing concerns and maintaining open lines of communication between patients, families, and healthcare providers.
- Optimized resource utilization by effectively delegating tasks, prioritizing needs, and managing schedules.
- Fostered a positive work environment by promoting open communication, teamwork, and mutual respect among nursing staff.
- Implemented new policies and procedures that led to improved workflow efficiency within the unit.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Registered Nurse, Medical-Surgical Unit/Oncology Nurse
Bellin Health
2004.01 - 2005.01
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Remote - OlineAssociate of Science - Nursing
Lake Superior College
Duluth, MNHigh School Diploma -
Superior Senior High School
Superior, WISkills
- Biopsy Handling
- Patient Care
- Communication abilities
- Patient Positioning
- Pre-Procedure Preparation
- Educating patients
- Infection control standards
- Medication Administration
Certification
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiac Life Support
Timeline
Operational Lead Gastroenterology
Aspirus St. Luke's
2020.08 - Current
Endoscopy Supervisor
St. Luke's Hospital
2017.10 - 2020.08
Registered Nurse, Endoscopy
St. Luke's Hospital
2008.09 - 2017.10
Registered Nurse, Endoscopy
Aurora Medical Center
2007.04 - 2008.05
Clinical Lead Nurse
Aurora Health Care
2005.02 - 2007.04
Registered Nurse, Medical-Surgical Unit/Oncology Nurse
Bellin Health
2004.01 - 2005.01
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Lake Superior College
High School Diploma -
Superior Senior High School
- PALS - Pediatric Advanced Life Support
- ACLS - Advanced Cardiac Life Support
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