Patricia Munoz
San bernardino
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Driven Brands
12.2019 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
IHSS Care Provider
In Home Support Services
05.2016 - 12.2022
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Office Assistant
Farmers Insurance Agency Charlie Weeks
01.2019 - 11.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Bakery Worker
Walmart
08.2017 - 12.2018
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
Office Assistant
Farmers Insurance Agency Charlie Weeks
03.2010 - 05.2016
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Education
No Degree - Business
San Bernardino Valley College
San Bernardino, CA08-2005
High School Diploma -
El Paso Tech School
El Paso, TX06-1985
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Driven Brands
12.2019 - 10.2024
Office Assistant
Farmers Insurance Agency Charlie Weeks
01.2019 - 11.2019
Bakery Worker
Walmart
08.2017 - 12.2018
IHSS Care Provider
In Home Support Services
05.2016 - 12.2022
Office Assistant
Farmers Insurance Agency Charlie Weeks
03.2010 - 05.2016
No Degree - Business
San Bernardino Valley College
High School Diploma -
El Paso Tech School
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