Hi, I’m
Patricia Neet
Clerical
Mesa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
years of professional experience
Work History
True Footage, Inc
Customer Service Specialist
02.2022 - 01.2023
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 30 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
Marketwise Appraisal LLC
Office Administrator
11.2018 - 02.2022
Job overview
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Delivered clerical support by handling range of routine and special requirements.
Bobik And Associates, Ltd
Senior Office Administrator
05.2002 - 11.2018
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Created personnel manual detailing business procedures and organizational policies.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new employees on administrative procedures, company policies and performance standards.
Education
Appraisal InstituteSan Francisco, CA
No Degree from Real Estate Appraisal
06.1990
Appraisal InstituteSeattle, WA
No Degree from Real Estate Appraisal
08.1988
Scheble Secretarial SchoolSeattle, WA
No Degree from Secretarial Studies And Office Administration
09.1965
Skills
- Call Documentation
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Calm and Professional Under Pressure
- Customer Retention Strategies
Additional Information
I enjoy spending time with my husband and our long haired dachshund. We enjoy visiting the many beautiful places here in Arizona on weekends and traveling to Washington State to visit family.
Timeline
Customer Service Specialist
True Footage, Inc
02.2022 - 01.2023
Office Administrator
Marketwise Appraisal LLC
11.2018 - 02.2022
Senior Office Administrator
Bobik And Associates, Ltd
05.2002 - 11.2018
Appraisal Institute
No Degree from Real Estate Appraisal
Appraisal Institute
No Degree from Real Estate Appraisal
Scheble Secretarial School
No Degree from Secretarial Studies And Office Administration
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