Patricia Holley
DXC Technology
Columbia,SC
8
years of professional experience
Dynamic Customer Service Representative with a proven track record at DXC Technology, adept in resolving high-stress situations and enhancing customer loyalty through exceptional service and empathy. Skilled in advanced troubleshooting and effective communication, I spearheaded a feedback initiative that led to significant service improvements. Proficient in multitasking and problem-solving, I excel in fast-paced environments, ensuring customer satisfaction and operational excellence.
Work History
Customer Service Representative
7 Years 9 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Associate of Science - Interior Desing
- Awarded Perfect Attendance
- Honoree of Creative Arts
Certificate of Completion. GPA 3.0 - Culinary
- Honor Roll 1979
- Awarded Best cook
- Honoree of Class Motivator
Skills
Excellent verbal communication skills
Strong written communication skills
Exceptional customer service skills
Proficient problem-solving abilities
Advanced troubleshooting skills
Accurate data entry
Accomplishments
- Was kudos queen for 3 consistant years.
- Recognition for going above and beyond the call of duty.
- Did wellness checks on clients if they are not sounding well or rather confused during the calls
Timeline
Customer Service Representative
DXC Technology
11.2018 - CurrentRead More
Beaufort Technical College
Certificate of Completion. GPA 3.0 from Culinary
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University of Pheonix
Associate of Science from Interior Desing
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