Patricia Nezamabadi
Woodstock,GA
Summary
Dynamic Legal Account Manager with proven expertise in case management and team leadership at Team Rehabilitation Physical Therapy. Enhanced operational efficiency through process improvement and performance monitoring, fostering strong relationships with clients and stakeholders. Committed to delivering exceptional customer service while driving team success and achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Legal Account Manager- Team Lead
Team Rehabilitation Physical Therapy
Woodstock, GA
06.2023 - Current
- Enhanced workflow optimization for the PI case management team, resulting in improved efficiency and uniformity across five states.
- Monitored team of 9 for consistent skill development and operational compliance.
- Oversaw and evaluated key performance and quality metrics, uncovering areas for enhancement.
- Enhanced service coordination through strong relationships with patients and stakeholders.
- Facilitated clear and consistent communication with attorneys, insurance companies, and other stakeholders.
Legal Account Manager
Team Rehabilitation Physical Therapy
Woodstock, GA
05.2021 - 06.2023
- Served as the primary point of contact for personal injury referrals from attorneys and medical groups across Georgia and Illinois
- Built and maintained strong, professional relationships with referral sources to ensure continuity of care and case efficiency
- Facilitated timely communication between patients, clinics, attorneys, legal teams, and internal staff throughout the duration of treatment
- Identified and communicated obstacles, case updates, and strategies to managers, marketers, and clinic directors to support informed decision-making
- Maintained strict confidentiality and adherence to HIPAA regulations when handling sensitive patient and clinic information
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
Woodstock, GA
01.2020 - 05.2021
- Fostered a welcoming environment by providing professional and friendly greetings to patients upon arrival
- Managed and maintained complex scheduling for multiple providers, ensuring optimal workflow and resource allocation
- Acted as a key communication liaison among patients, physical therapists, staff, and referring providers to ensure seamless coordination of care
- Performed accurate data entry for internal research projects, as well as for medical records and billing systems, maintaining compliance and data integrity
Server
Omni Hotels
Atlanta, GA
05.2019 - 12.2019
- Worked closely with hotel staff to ensure punctual meal delivery and customer satisfaction in daily service and special events.
Server/Bartender
Mellow Mushroom Pizza Bakers
Stockbridge, GA
05.2011 - 03.2019
Education
Master's - Human Development and Family Science
East Carolina University
Greenville, NC05.2022
Bachelor's - Social Work
Georgia State University
Atlanta, GA05.2015
Skills
- Medical office and hospital experience
- Case management
- Team Leadership
- Performance monitoring
- Customer Service and quality patient care
- Organizational skills
- Process improvement
Certification
Beverly Knight Olson Children's Hospital - Child Life Intern
Macon, GA 08/2018 - 12/2018
Red Cross War Memorial Hospital - Child Life Practicum Student
Cape Town, South Africa 06/2017 - 08/2017
Henry County Division of Family and Child Services - Intern
McDonough, GA 08/2014 - 04/2015
References
References available upon request.
Timeline
Legal Account Manager- Team Lead
Team Rehabilitation Physical Therapy
06.2023 - Current
Legal Account Manager
Team Rehabilitation Physical Therapy
05.2021 - 06.2023
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
01.2020 - 05.2021
Server
Omni Hotels
05.2019 - 12.2019
Server/Bartender
Mellow Mushroom Pizza Bakers
05.2011 - 03.2019
Master's - Human Development and Family Science
East Carolina University
Bachelor's - Social Work
Georgia State University