Patricia Nieland
Auburn
Summary
Compassionate case manager skilled in monitoring client progress and developing tailored service plans. Proven track record in assessing needs and providing resource-based solutions, ensuring compliance with ethical standards and confidentiality.
Overview
36
36
years of professional experience
Work History
Case Manager
Plains Area Mental Health Center
Carroll
06.2021 - 03.2026
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized community resources and referrals for clients' needs.
- Assisted individuals with eligibility for available benefits.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Maintained detailed case notes and accurate client records to support comprehensive service delivery.
- Maintained confidentiality and adhered to professional ethics and standards.
Family Support Specialist
Families First Counseling Services
Fort Dodge
11.2020 - 06.2021
- Educated parents on child development milestones and positive discipline techniques.
- Developed parenting skills and strategies for families to enhance family stability.
- Conducted home visits to evaluate family dynamics and identify support needs.
- Supervised visitations, ensuring safe and constructive interactions between parents and children.
- Collaborated with social workers to develop individualized care strategies.
- Maintained accurate records of family interactions and progress notes.
Qualified Intellectual Disabilities Professional
Opportunity Living
Lake City
03.1990 - 11.2020
- Developed behavior management program to modify inappropriate and unsafe client behavior.
- Trained staff in behavior management techniques, improving safety protocols for staff and clients.
- Monitored and documented client progress in skill development to ensure effective support.
- Developed self-help skills programs to enhance client independence and quality of life.
- Led interdisciplinary team meetings to coordinate client care.
- Maintained client records accurately and in accordance with federal and state regulations.
- Maintained client confidentiality and the safeguard of protected health information.
Education
Bachelor of Science - Elementary Education
Morningside University
Sioux City, IA05-1988
Skills
- Case management and client advocacy
- Care coordination
- Benefit eligibility and assessment
- Records management
- Microsoft Office proficiency
- Remote office availability
- Behavior management strategies
- Client advocacy
- Empathy and compassion
Timeline
Case Manager
Plains Area Mental Health Center
06.2021 - 03.2026
Family Support Specialist
Families First Counseling Services
11.2020 - 06.2021
Qualified Intellectual Disabilities Professional
Opportunity Living
03.1990 - 11.2020
Bachelor of Science - Elementary Education
Morningside University