patricia ni fhlatharta
Norwell,MA
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building habits to increase comfort and independence. Willingness to take on added responsibilities to meet team goals.-oriented team player with strong
To seek and maintain full-time position that offers professional interpersonal skills, excellent time management and problem-solving skills. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
22
22
years of professional experience
Work History
Health Care Professional
Clare Senior Care
07.2015 - Current
- Liaised with key accounts to deliver targeted administrative household support.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Conferred with supervisor to discuss patient condition and medical care.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Designed and implemented Type program, incorporating student feedback to further develop and improve overall mission and objectives.
- Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Entrepreneur
Self Employed Services
10.2008 - 10.2014
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Devised processes to boost long-term business success and increase profit levels.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Sales Representative
Free Enterprise
10.2001 - 07.2004
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Some College (No Degree) - Pyschology
University of Massachusetts - Lowell
Lowell, MASkills
- Complex Problem-Solving
- Staff Mentoring
- Medical Histories and Vital Statistics
- Performance Improvement
- Developing Client Trust
- Laptop and Tablet Operation
- Communication Assistance
- Spreadsheet Tracking
- Problem Identification
- Patient Admission
- Emergency Situations
- Medical Office Administration
- Medical Records Management
- Client Relationship Management
- Tactful Communication
- Direct Patient Care
- Behavior Redirection
- Case Management
- Chronic Disease Management
- Client Rapport-Building
Accomplishments
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Health Care Professional
Clare Senior Care
07.2015 - Current
Entrepreneur
Self Employed Services
10.2008 - 10.2014
Sales Representative
Free Enterprise
10.2001 - 07.2004
Some College (No Degree) - Pyschology
University of Massachusetts - Lowell
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