Patricia Noyola
Chicago,IL
Summary
Professional bilingual (Spanish/English) communicator with significant experience in emergency response. Proven ability to handle high-pressure situations and make critical decisions swiftly. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in multi-tasking, active listening, and operating communication equipment efficiently. Recognized for problem-solving abilities and maintaining composure during crises.
Overview
18
18
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Cicero Consolidated Dispatch
09.2021 - Current
- Answer 911, emergency, and non emergency calls
- Question callers to determine their location and the nature of their problem in order to determine the proper response needed
- Operate the computer aided dispatch (CAD) for all emergency calls with accurate inputted notes
- Determine response requirements and relative priorities of situations, and dispatch units in accordance to established procedures
- Maintain verbal contact with caller for the purpose of updating in-progress calls and continues update of responding units
- Scan suspects with NCIS per police request to determine criminal and driver history, vehicle registration information and license status
- Entered stolen items, missing and wanted individuals into LEADS
- CPR and LEADS certified
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate services.
Treatment Coordinator
WINDY CITY ORTHODONTICS
12.2013 - 03.2020
- In charge of clinic operation on a daily basis and for the treatment of patients in a friendly and professional manner
- Assisted doctor with new patient exams
- Presented financial options for patients including explanation of insurance benefits
- Educated patients in all orthodontic procedures
- Meet monthly and yearly production goals for the practice
- Created weekly schedules for all employees
- Responsible for training new hires
- Manage Marketing and Social Media accounts
Inbound Sales Executive
COMCAST
02.2012 - 05.2013
- Provide superior customer service with every interaction
- Meet and exceed sales quota in accountability based culture.
- Regular, consistent, and punctual attendance
- Cross-sell based on customers’ needs
- Maintain detailed sales product knowledge including competitive information
- Processed payments and equipment transactions in order to maximize the customer experience
- Work in a fast paced environment and maintained a positive attitude
- Evaluate customer’s potential product needs and make appropriate recommendations
Retail Sales Representative
U.S CELLULAR
02.2008 - 01.2012
- Meet and exceed quota target for net activations, customer renewals handsets, and enhanced/data services
- Interacted with customers and providing prompt and courteous customer service to all customers
- Educated and engaged customers through product demonstrations
- Maintained and grew existing customer base and manage churn
- Stayed up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
- Consistently ranked in the top 3 sales representatives in Armitage location, and won several employee of the month awards
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Demonstrated in-depth product knowledge to assist customers with informed purchasing decisions.
Education
High School Diploma -
Morton East High School
Cicero, IL06-2000
Skills
- Emergency management
- Stress tolerance
- Firefighting protocols
- Call prioritization
- Public safety awareness
- Disaster response
- Law enforcement procedures
- Prioritizing situations
- Good judgment
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- LEADS certified
Languages
Spanish
Native or Bilingual
Timeline
911 Telecommunicator
Cicero Consolidated Dispatch
09.2021 - Current
Treatment Coordinator
WINDY CITY ORTHODONTICS
12.2013 - 03.2020
Inbound Sales Executive
COMCAST
02.2012 - 05.2013
Retail Sales Representative
U.S CELLULAR
02.2008 - 01.2012
High School Diploma -
Morton East High School
Military Experience
UNITED STATES AIR FORCE RESERVE, Grissom AFB, IN, 2001-02-01, 2005-02-01