Patricia O'Donnell
Eagleone
Lyons Falls,NY
14
years of professional experience
Adaptable professional with a background in customer service, retail operations, and peer support. Known for active listening, scheduling, and coordinating follow-up tasks with accuracy. Focused on delivering reliable service, resolving concerns quickly, and supporting positive customer experiences.
Work History
Customer Service Representative
1 Year 1 Month- Resolved customer inquiries through phone, email, and chat with accurate, timely responses.
- Processed orders, updates, and account changes while maintaining data accuracy.
- Documented service requests and follow-up actions in CRM systems for clear case tracking.
- Escalated complex issues to appropriate departments and tracked resolution progress.
- Verified customer information and payment details to support secure transaction handling.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Associate
3 Years 11 Months- Operated POS system to process orders, payments, and order modifications.
- Assembled menu items accurately while maintaining consistent portion standards.
- Supported front counter and phone orders with prompt, courteous guest service.
- Prepared pizza ingredients, toppings, and dough stations for efficient line service.
- Monitored inventory levels and restocked supplies to prevent service interruptions.
- Trained new team members on food prep, station setup, and service procedures.
Assistant Store Manager
2 Years 9 Months- Supervised daily store operations, ensuring compliance with Dollar General policies and safety standards.
- Trained and coached team members on register procedures, merchandising, and customer service expectations.
- Coordinated freight processing, stocking, and recovery to maintain organized sales floor presentation.
- Monitored cash handling, register accuracy, and safe deposit procedures to reduce discrepancies.
- Resolved customer concerns quickly, reinforcing service standards and protecting store reputation.
Peer Specialist Recovery Coach
4 Years 4 Months- Coached individuals through person-centered planning to support housing, employment, and transportation access.
- Facilitated peer support sessions to strengthen self-advocacy, confidence, and independent living skills.
- Connected consumers with community resources, benefits guidance, and disability services aligned with personal goals.
- Documented consumer contacts, service plans, and progress notes with accuracy and confidentiality.
- Collaborated with staff and community partners to coordinate referrals and remove barriers to independence.
Education
Associate of Science - Human Services And Chemical Dependency
Skills
Customer service
Client relationship management
Customer engagement
Problem resolution
Active listening
Critical thinking
Professional telephone demeanor
Appointment coordination
Timeline
Customer Service Representative
Eagleone
10.2025 - CurrentRead More
Team Associate
Marinos Pizzeria
06.2021 - 05.2025Read More
Assistant Store Manager
Dollar General
03.2017 - 12.2019Read More
Peer Specialist Recovery Coach
Northern Regional Center for Independent Living
01.2013 - 05.2017Read More
Mohawk Valley Community College
Associate of Science from Human Services And Chemical Dependency
Read More