Patricia O'Marra
Spencerport,NY
Summary
Reliable professional offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at training and mentoring coworkers and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
41
41
years of professional experience
Work History
Customer Service Cashier
Mahan Discount Wine & Liquor
10.2015 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Pro Shop Associate
Pinewood Country Club
05.2013 - Current
- Educated members and customers on new products, services and discounts to promote additional sales.
- Took phone calls to book tee times and answer questions pertaining to golf operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
- Operated cash register to accept cash, credit card and gift card payments.
- Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
Real Estate Sales & Marketing
Realty USA
01.1983 - 05.2015
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
Education
Associate of Business Administration - Management & Accounting
Monroe Community College
Rochester, NYAssociate Broker, GRI - Real Estate Sales & Marketing
Graduate of The Realtors Institute
Rochester, NYParalegal Certification - Legal Assistant
Rochester Institute of Technology
Rochester, NYSkills
- Merchandise Restocking
- Payment Collection
- Customer Service
- Customer Complaint Resolution
- Cash Handling
- Drawer Management
- POS System Operation
- Customer Satisfaction
- Training and Mentoring
- Cooperative Attitude
Timeline
Customer Service Cashier
Mahan Discount Wine & Liquor
10.2015 - Current
Pro Shop Associate
Pinewood Country Club
05.2013 - Current
Real Estate Sales & Marketing
Realty USA
01.1983 - 05.2015
Associate of Business Administration - Management & Accounting
Monroe Community College
Associate Broker, GRI - Real Estate Sales & Marketing
Graduate of The Realtors Institute
Paralegal Certification - Legal Assistant
Rochester Institute of Technology
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