Patricia Orlowski
Front Office Coordinator
San Antonio,TX
Summary
Experienced Front Office Coordinator known for managing front desk activities and enhancing patient relations. Proficient in scheduling, insurance verification, and financial transactions, committed to delivering outstanding customer service and maintaining an organized office environment.
Overview
27
27
years of professional experience
Work History
Front Office Coordinator
TCRS
San Antonio, TX
04.1999 - Current
- Managed front desk activities, providing exceptional customer service and support to visitors.
- Coordinated daily office operations, ensuring efficient scheduling and resource allocation.
- Organized office supply inventory, maintaining optimal stock levels for uninterrupted operations.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained up-to-date knowledge of healthcare regulations, ensuring compliance in front office operations.
- Managed high volume of incoming calls, directing them to appropriate departments.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Education
High School Diploma -
JAMES MADISON
San Diego, CASkills
- Reception
- Client relations
- Appointment scheduling
- Insurance verification
- Knowledge of insurances and benefits
Timeline
Front Office Coordinator
TCRS
04.1999 - Current
High School Diploma -
JAMES MADISON