Amy Gonzales

• Scheduled patient appointments and coordinated intakes, including walk-in and follow-up visits, using electronic scheduling systems.
• Verified insurance eligibility and set up billing episodes in electronic health records (EHR), ensuring accurate patient financial contracts and payment plans.
• Collected and posted patient payments, reconciled daily deposits, and maintained accurate documentation for all transactions.
• Managed high-volume patient flow and provided exceptional customer service in a fast-paced outpatient environment.
• Triaged patient issues, assisted with de-escalation, and maintained confidentiality in compliance with HIPAA regulations.
• Performed general office duties such as document preparation, scanning, filing, and sending packages via FedEx and UPS.
• Assisted with inventory management, ordering clinic supplies, and supporting office operations as needed.
• Supported quality improvement initiatives and participated in ongoing job-focused education.

• Verified insurance coverage, processed referrals, and updated patient charts with insurance and demographic information.
• Scheduled appointments, checked in patients using AdvancedMD, and explained benefits, co-pays, and coinsurance to patients.
• Posted payments, reconciled end-of-day records, and scanned Superbills for billing, supporting accurate revenue cycle processes.
• Communicated with billers daily to resolve outstanding balances and submitted bill payments via credit card and check.
• Managed records requests, handled patient inquiries, and maintained compliance with HIPAA and office protocols.
• Assisted with rooming patients, cleaning rooms, and supporting medical assistants as needed.
• Ordered office and kitchen supplies, coordinated luncheons, and provided bilingual (Spanish) support.

• Scheduled appointments and imaging procedures using Athena, including surgical procedures at hospitals.
• Verified insurance coverage and obtained prior authorizations for procedures, utilizing Availity, UHC, Medicare, and Cigna.
• Scanned insurance cards, driver's licenses, and other documentation to maintain accurate patient records.
• Managed referrals, submitted records requests, and communicated with referring offices to ensure timely patient care.
• Provided PRN support as a medical assistant, including rooming patients, taking vitals, and updating medication lists.

• Answered phones, scheduled appointments, and managed crew calendars to ensure efficient operations.
• Coordinated collections and statements, demonstrating strong organizational skills and attention to detail.
• Problem-solved customer concerns and prioritized tasks in a fast-paced environment.
• Updated social media and assisted with advertising, providing bilingual support as needed.

• Managed front office operations, including patient check-in, check-out, and answering phones.
• Prepared charts for MRI, X-ray, and labs, and distributed documentation using Paragon and ECW systems.
• Verified insurance coverage (BCBS, UHC, Cigna, Medicare, Aetna), requested referrals, and performed authorizations for surgeries.
• Scheduled surgical procedures at hospitals, informed patients of procedure details, and maintained protocol compliance.
• Used IMS for billing and coding, attended monthly meetings, and ensured all documentation requiring physician signature was completed.

• Verified medical insurance coverage using E-Clinical, Next Gen, Availity, UHC, Cigna, and Medicare systems.
• Created and updated patient VOBs, processed pre-authorizations, and communicated benefits and coverage to patients.
• Scheduled office and home visits, assisted with collections, processed payments, and set up payment plans.
• Updated Excel spreadsheets daily, mailed reminder letters, and maintained accurate records for collections.
• Communicated with office staff via chat, Teams, and phone to resolve billing and insurance issues.