Years of Maintenance experience
PATRICIA ORTIZ
Residential Mechanic
Brooklyn,NY
Summary
Knowledgeable Residential Mechanic. Extensive background in performing variety of maintenance and repair tasks, including plumbing, carpentry, locksmith, painting and electrical work. Demonstrated ability to diagnose problems efficiently and implement effective solutions, displaying strong problem-solving and multitasking skills.
Overview
16
16
26
26
Years of Customer Service
Work History
Mechanic C
Columbia University
11.2021 - Current
- Collaborate with other mechanics with preventive maintenance, equipment repair, and executing work orders.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Adapted to varied work environments, efficiently switching between residential and commercial projects as needed.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Transported tools and materials to job sites; assembled, disassembled, cleaned, and stored equipment post-completion.
- Boosted client retention rate by providing high-quality repairs and excellent customer service by ensured functionality of installed systems, and performing rigorous testing after completion of each job.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by install new equipment or
- repairing leaking faucets, clogged toilets, and other equipment.
Head Cleaner
Columbia University
08.2016 - 10.2021
- Supervise, train, mentor and direct a team of 60+, within 6 buildings for the ManhattanVille campus ensuring the assigned tasks are completed efficiently and effectively.
- Collaborate with Contractors and other department heads to ensure seamless integration of services within ongoing projects or events. (Commercial and retail spaces)
- Provide signage and report all malfunctions, damages and concerns in a timely fashion.
- Address all concerns with a sense of urgency and care and conducted follow ups, ensuring tenant satisfaction
- Requisitions and issues materials supplies and equipment.
- Used time management and efficient cleaning methods to meet deadlines by directing employees the execution of proper techniques to maintain high-quality workplace environments.
- Performed routine maintenance on various floors types by operating auto scrubbers, low speed buffers and burnishers to strip, wax, clean and polish floors on scheduled basis.
- Managed hygiene standards for the University's surroundings.
- Perform any minor repairs to furniture or equipment
- Fostered a positive work culture focused on teamwork, open communication, and mutual respect among team members.
Heavy Cleaner
Columbia University College Of Physicians And Surgeons
08.2013 - 08.2016
- Upheld strict confidentiality requirements while working in sensitive locations such as offices containing proprietary information.
- Moved materials and furniture as required; report building malfunctions as instructed, i.e. power failures, leaks, building equipment and any other damages; operate any/all motor-cleaning equipment to strip, buff, and wax floors, stairwells and corridors; sweep and mop entrance lobby, stairwells and elevator landings; polish marble or brass; wash walls and blackboards; clean mirrors, glass partitions, banisters and mailboxes, windowsills and baseboards in common area and dust assigned areas
- Cleaned all bathrooms and kitchens; remove spots and shampoo carpets; sweep and wash with hose exterior sidewalk, steps and courtyard; dispose of trash and recycling as directed by supervisor or management; clean compactor room; check all drains and remove debris and inspect, restock, and clean all areas of the building
- Removed ice and snow and de-ice areas; receive and store 55-gallon drums, household supplies, and equipment; be responsible for the safekeeping, minor repairs, and preservation of all janitorial materials and equipment and perform other duties as assigned
Education
Green Jobs Training Program - Green Cleaning and Housekeeping Certificate, Customer Service Certificate
LaGuardia Community College
Queens01.2012
Business Management - Business Management
Touro College
Brooklyn06.2004
High School Diploma - Forensic Science And Business Management
City As School
New York, NY01.2001
Education Certifications
- Green Cleaning and Housekeeping Certificate, LaGuardia Community College, Queens, NY, 2012
- Customer Service Certificate, LaGuardia Community College, Queens, NY, 2012
- NEW (Nontraditional Employment for Women) Certificate in Basics in Building and Construction Trades 2008
- Business Management, Touro College, Brooklyn, NY, 06/2004
Qualifications Skills
- Leadership and Supervision: Strong leadership and supervisory skills to effectively manage a large team in maintenance and cleaning operations.
- Communication: Excellent communication skills to effectively communicate with staff and supervisors.
- Organizational Skills: Strong organizational skills to manage tasks, schedules (time management), and inventory.
- Problem-Solving and Attention to Detail: Ability to identify and resolve problems quickly and efficiently; ensure high standards of cleanliness.
- Knowledge: Good knowledge of building cleaning practices, supplies, and the maintenance of equipment.
Skills
- Plumbing maintenance work including the installation alteration (no hub, solder, pro press) and repair of pipes, fittings, and fixtures of heating, water, and drainage systems
- General carpentry duties, including the installation and maintenance of walls, ceilings, cabinets, doors, windows, flooring, insulation and installation of ceiling tiles
- Painting and spackling
- General Locksmith repairs
- General masonry work including the patching of holes/ cracks with fresh concrete; cutting and applying ceramic tiles to walls
- Electrical maintenance work including the installation of circuits, lighting, and wiring
Timeline
Mechanic C
Columbia University
11.2021 - Current
Head Cleaner
Columbia University
08.2016 - 10.2021
Heavy Cleaner
Columbia University College Of Physicians And Surgeons
08.2013 - 08.2016
Green Jobs Training Program - Green Cleaning and Housekeeping Certificate, Customer Service Certificate
LaGuardia Community College
Business Management - Business Management
Touro College
High School Diploma - Forensic Science And Business Management
City As School
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