Patricia Ortiz

Administrative overview.

Scheduling and coordinating, precise data entry, report preparation, organizing digital and physical files, daily operation of commercial printer, reception, daily audits, high-level email correspondence and multi-line phone system.

• Coordinate daily transportation activities, including scheduling, routing, tracking, and documentation.
• Resolving logistical issues with suppliers,carriers and supervisors.
• Maintain accurate shipping and receiving documentation for compliance purposes.
• Communicate with supervisors and operational managers to streamline operations.
• Oversee inbound and Outbound activities for dry and refrigerated loads.

Software used for operations: Kargo, Blue Yonder, C3, Teams, and Microsoft Office.

Administrative Overview:

Recruiting/training, notarizing documents, managing digital and physical files, precise data entry, report preparation, Printing/scanning, email correspondence, multi-line phone system and maintaining a strong professional relationship throughout multiple state agencies.

• Recruited, mentored, coached, and evaluated staff as necessary.
• Implemented and created training material
• Resolved conflicts through effective mediation techniques and conflict resolution strategies.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Implemented quality control measures, reducing error rates.
• Prepared and presented reports on team performance, challenges, and achievements to senior management.

Software used for operations: Kohezion, Teams and Microsoft Office.

Administrative overview:

Managing daily operations, created work schedules, POS system operation, customer service, high-level phone calls, and maintaining strong client-customer relations.

• Managed daily store operations and ensured compliance with company policies.
• Coordinated inventory management and maintained optimal stock levels.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Created weekly work schedules for store personnel.
• Developed relationships with suppliers to negotiate better prices.
• Provided leadership, insight and mentoring to newly hired employees.
• Payroll and invoicing
• Outsourcing contractors for repairs and maintenance.

Administrative overview:

Scheduling, filing, printing/scanning, multi-line phone system, managing digital and physical file.

• Coordinated schedules for efficient service management.
• Assigned drivers based on client needs,traffic, and service priorities.
• Monitored vehicle locations for optimal routing.
• Managed real-time communication between drivers and clients.
• Responded promptly to client inquiries, providing accurate information and professional support.
• Performed the following administrative duties: high-volume calls, Emails, reports and others.